dutchshader Posted October 6, 2019 Share Posted October 6, 2019 it looks like you downloaded the preview, and not the vector file. even if you downloaded the png without transparancy the checkerboard would not be visible on a placed file. it would be white. Quote intel core i5, 16GB 128Gb ssd win10 Pro Huion new 1060plus. philips 272p 2560x1440px on intel HD2500 onboard graphics Razer Tartarus Chroma Link to comment Share on other sites More sharing options...
GailToo Posted October 6, 2019 Author Share Posted October 6, 2019 Thanks dutchshader. I'll give it another try. If that doesn't work, I'll get in touch with Shutterstock support about it. I appreciate your and everyone else's help! Quote Link to comment Share on other sites More sharing options...
dutchshader Posted October 6, 2019 Share Posted October 6, 2019 after you log in to shutterstock this is what you should see and download: R C-R 1 Quote intel core i5, 16GB 128Gb ssd win10 Pro Huion new 1060plus. philips 272p 2560x1440px on intel HD2500 onboard graphics Razer Tartarus Chroma Link to comment Share on other sites More sharing options...
Wosven Posted October 6, 2019 Share Posted October 6, 2019 You seems to download/save the preview of the file. You need to use the button or link that'll get you the real file once you've sign-up and paid for this file. You'll be able to open some Illustrator vector files with AD only if the file contains a PDF preview. You can try other sites providing vector files or try downloading other vector formats like EPS or SVG. Quote Link to comment Share on other sites More sharing options...
GailToo Posted October 6, 2019 Author Share Posted October 6, 2019 2 hours ago, dutchshader said: after you log in to shutterstock this is what you should see and download: Yes, that's exactly the page I get when I download. I suspect I'll need to contact Shutterstock support to straighten this out. Thank you for your kind help! Quote Link to comment Share on other sites More sharing options...
GailToo Posted October 6, 2019 Author Share Posted October 6, 2019 2 hours ago, Wosven said: You seems to download/save the preview of the file. You need to use the button or link that'll get you the real file once you've sign-up and paid for this file. You'll be able to open some Illustrator vector files with AD only if the file contains a PDF preview. You can try other sites providing vector files or try downloading other vector formats like EPS or SVG. Thank you, Wosven. I suspect I'll need to contact Shutterstock support to get this worked out. Thank you for your help! Quote Link to comment Share on other sites More sharing options...
R C-R Posted October 6, 2019 Share Posted October 6, 2019 14 minutes ago, GailToo said: Yes, that's exactly the page I get when I download. So when you select the "Vector" format as circled in the screenshot & click the red "Download" button, what is the name & extension of the file that is downloaded to your Mac? Is it "rendered.png" or something else? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
GailToo Posted October 6, 2019 Author Share Posted October 6, 2019 1 minute ago, R C-R said: So when you select the "Vector" format as circled in the screenshot & click the red "Download" button, what is the name & extension of the file that is downloaded to your Mac? Is it "rendered.png" or something else? It's rendered.png Quote Link to comment Share on other sites More sharing options...
dutchshader Posted October 6, 2019 Share Posted October 6, 2019 That should be svg Quote intel core i5, 16GB 128Gb ssd win10 Pro Huion new 1060plus. philips 272p 2560x1440px on intel HD2500 onboard graphics Razer Tartarus Chroma Link to comment Share on other sites More sharing options...
R C-R Posted October 6, 2019 Share Posted October 6, 2019 1 minute ago, GailToo said: It's rendered.png Very weird. As previously mentioned, the PNG file format is not a vector file format so the site never should have served a png file to your Mac if you selected the vector format for your download. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
GailToo Posted October 6, 2019 Author Share Posted October 6, 2019 2 minutes ago, R C-R said: Very weird. As previously mentioned, the PNG file format is not a vector file format so the site never should have served a png file to your Mac if you selected the vector format for your download. My sincerest apologies. I just tried it again and it downloaded as shutterstock_1278768349.eps I was looking at an 'old' file I exported from Affinity while trying different things. Quote Link to comment Share on other sites More sharing options...
Wosven Posted October 6, 2019 Share Posted October 6, 2019 Now, you'll be able to do your tests Quote Link to comment Share on other sites More sharing options...
GailToo Posted October 6, 2019 Author Share Posted October 6, 2019 3 hours ago, Wosven said: Now, you'll be able to do your tests I misspoke. I did test using the eps file downloaded at Shutterstock. Something must be wrong somewhere. I'll get to the bottom of this and let everyone know what I find out. Thank you again for your kind help! Quote Link to comment Share on other sites More sharing options...
GailToo Posted October 7, 2019 Author Share Posted October 7, 2019 Hi All, I said I'd let you know what Shutterstock support said in reply to my request for help. Here it is. To all who helped, thank you very much! I'm impressed with how much you all care about helping others! Thanks for reaching out.I apologize for the inconvenience caused to you, I would like to inform you that a vector file can be edited with the help you Adobe Illustrator, Corel Draw or any other Software that supports an EPS file for editing.You can download Inkscape, Gravit or BoxySVG which is free to download and easily available on google and compatible to edit the EPS file.Please reach out to us for further assistance. Quote Link to comment Share on other sites More sharing options...
GailToo Posted October 15, 2019 Author Share Posted October 15, 2019 To my friends from this thread. I'm still having trouble removing checkerboard patterns to make backgrounds transparent. Per one of my latest posts at this thread, I tried Gravit as a way to remove it. I still had trouble even with Gravit so I've been working with Gravit support. The support person said there's something unusual about the graphic I'm working on. I bought it from Shutterstock and it's an eps file. He said "I've never seen a file like yours. Usually, the rose would be alone. Or, at least separated in a different layer/group."I replied that I wondered if it's my operating system since I've been talking to people at this forum and they seem to think it should be easy to make the background transparent using Affinity. He said again that he thinks there's a problem with the image. I wonder if someone here could check it out by trying to remove the checkerboard on your Affinity photo program?? Please use the attached. Thank you! Gail [EDIT] File removed for copyright reasons [EDIT] Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 15, 2019 Staff Share Posted October 15, 2019 Hi GailToo, Thanks for your report/file. I have removed it from the post because it's a commercial file - it cannot be distributed publicly. I'm checking this to see what's going on. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
GailToo Posted October 15, 2019 Author Share Posted October 15, 2019 Thank you MEB - I appreciate your help. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 15, 2019 Staff Share Posted October 15, 2019 Hi GailToo, The checkerboard pattern on this file is actually composed by white and grey squares (objects). It's not the usual checkerboard pattern indicating transparency so to get rid of it you have to untick (hide) the last two groups in the Layers panel (which contains most of them) plus all the white squares in the first group (the one with the rose) - they are easy to spot since they appear sequentially after the stem layer group up to the end of the rose group. If you open the afdesign file i'm sending through PM you will see the stem group already selected in the Layers panel. If you scroll down the Layers panel a little you will see that all the objects/layers below the stem group and the two groups after the rose group were unticked. All these layers/groups are the squares that compose the checkered background. I'm sending the Affinity file with all those elements unticked/hidden through PM (personal message) in a few moments. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
GailToo Posted October 15, 2019 Author Share Posted October 15, 2019 Whew - that's a lot for a newbie like me, but I'll make a good try of it. I'm surprised a company as good as Shutterstock (at least I think they're good) would sell an image like this. You don't suppose there's something wrong with my laptop that would change the checkerboard pattern to objects when I download the image, do you? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 15, 2019 Staff Share Posted October 15, 2019 Hi GailToo, I was much more detailed in the reply i sent you trough PM. Please take a look at it. There's quite a few issues with EPS files: they don't support any type of transparency, neither the gradient meshes used extensively in that file. What happens is that Illustrator embeds proprietary/private AI data in the EPS files which is what it uses to load the files keeping all the features intact and editable (transparency, gradient meshes etc). That's why Shutterstock only accepts Illustrator compatible EPS files. All other programs (Affinity included) can only access the EPS data (features) that the original format supports. Thus the differences/issues we are dealing with. Your laptop has nothing to do with those issues. GailToo 1 Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
GailToo Posted October 15, 2019 Author Share Posted October 15, 2019 Aha - thanks for explaining that. Seems Shutterstock should let us know this before we buy. Illustrator is too expensive for the occasional user like me. Shutterstock suggested Gravit and some other programs, but even Gravit doesn't seem to make it at all easy to remove the checkerboard. Thanks for your detailed private message. I really appreciate the time you took with me on this. Best, Gail Quote Link to comment Share on other sites More sharing options...
GailToo Posted October 15, 2019 Author Share Posted October 15, 2019 MEP - I just want to let you know that the instructions you sent me in a private email worked like a charm. I can't thank you enough for your help! Gail Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 16, 2019 Staff Share Posted October 16, 2019 You're welcome Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
GailToo Posted October 16, 2019 Author Share Posted October 16, 2019 MEB - Sorry I typed your handle wrong. Just noticed it now. Have a great day! Quote Link to comment Share on other sites More sharing options...
Sherri Posted January 11, 2021 Share Posted January 11, 2021 I'm having the exact same problem. I've downloaded PNG files from FReepik with subscription. they show checkerboard transparent background but I can't get rid of the background in Affinity Photo. I try to export without background etc... Would love "steps for dummies" on how to do this in AP?!!?? 37.eps Quote Link to comment Share on other sites More sharing options...
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