jgarza Posted October 3, 2019 Share Posted October 3, 2019 Updating Affinity products has 100% failure rate - ALWAYS FAILS. Quote Link to comment Share on other sites More sharing options...
thomaso Posted October 3, 2019 Share Posted October 3, 2019 Would you mind to let us know ... – what results you get (error message, download file, log-in etc. ?) – how you update (from inside the app or from downloaded installer file) – which Affinity products – in which OS? Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Staff Callum Posted October 3, 2019 Staff Share Posted October 3, 2019 6 hours ago, jgarza said: Updating Affinity products has 100% failure rate - ALWAYS FAILS. Hi Jgarza, Welcome to the forums I'm sorry to hear setup is failing for you. Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %temp%\AffinitySetup into the run box and click ok. This should open a folder, with some other folders in. Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log. Please attach these two files to this thread. This will allow me to look into this further with you. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
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