David Hunt Posted November 13, 2019 Share Posted November 13, 2019 None of the apps in the problem list is installed. System specs are in the attached jpg file Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 14, 2019 Staff Share Posted November 14, 2019 Thanks for the information David. Can you try running the app using the No Hardware Flag? You can do this by pressing the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt. Presuming you have the app installed in the default location, type in cd "C:\Program Files\Affinity\Photo\" and press Enter. Now type Photo --no-hw-ui and press Enter - does the app now open correctly? Quote Link to comment Share on other sites More sharing options...
David Hunt Posted November 14, 2019 Share Posted November 14, 2019 This makes no difference. It still fails most of the time. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 14, 2019 Staff Share Posted November 14, 2019 Thanks for replying. When the app loads and then disappears from screen, does the process continue to run? When the app next fails to load, can you go to %appdata%\Affinity\Photo\1.0\ and attach the log.txt file to your post. You could check out EventViewer to see if there is anything listed in the Applications Log relating to Affinity. Quote Link to comment Share on other sites More sharing options...
David Hunt Posted November 14, 2019 Share Posted November 14, 2019 During startup the Task Manager has the list of Apps showing Affinity(2). When the crash happens there are first just one instance then none. log.txt file attached as requested. Log.txt Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 15, 2019 Staff Share Posted November 15, 2019 Thanks for attaching your log file. Just to confirm, did you try resetting the app as suggested by Callum in his reply to Chicane00? I can see from the log file that you have a NVIDIA GeForce GT 630 GPU. We've had similar issues in the past where out of date GPU drivers were to blame. Can you download and install the drivers again from Nvidia and when prompted, select the Perform clean install option. If that doesn't change anything. Can you try opening the app until it stays open and then go to Edit > Preferences > Performance and let me know which options you have in the Renderer drop down menu. Quote Link to comment Share on other sites More sharing options...
David Hunt Posted November 15, 2019 Share Posted November 15, 2019 Yes I did try resetting the App previously, but I did it again just to be sure, and it made no difference. Installed the latest GPU driver from NVIDIA and again no difference. Renderer options are GeForce (selected) and WARP. I tried switching to WARP and again it still failed. Have now switched back to GeForce Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 19, 2019 Staff Share Posted November 19, 2019 Thanks for replying and trying my suggestion. I'm sorry that you're still having this issue. Is it possible to send me your Application Logs from EventViewer? It might have some additional information related to your issue. Please follow the instructions provided on Microsoft's TechNet article: How to save a copy of the Event Viewer Application and System logs Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 19, 2019 Staff Share Posted November 19, 2019 Thanks. I'm going to hide them while I take a look. I'll get back to asap. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 20, 2019 Staff Share Posted November 20, 2019 I'm back Looking at your EventViewer Logs, it appears that a font is causing the issue: Have you installed any new fonts recently or just before installing the 1.7.3 update? Do you use a font manager? We're going to have to try and narrow down which font is causing the issue. Quote Link to comment Share on other sites More sharing options...
David Hunt Posted November 20, 2019 Share Posted November 20, 2019 I do not knowingly use a font manager. I installed font handelgotdlig in the last couple of years in connection with my membership of U3A. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 20, 2019 Staff Share Posted November 20, 2019 I've download that font but i've been unable to replicate the issue. Is it possible to go to C:\Windows\Fonts and copy all of the fonts to a .zip file and upload it to our Dropbox account using the following link: https://www.dropbox.com/request/G1JDIhKfkCFi2RnN2a1T Alternatively, you can try temporarily removing all non-system fonts and see if you get the same issue. We would like to find out which font is causing the issue. Quote Link to comment Share on other sites More sharing options...
David Hunt Posted November 20, 2019 Share Posted November 20, 2019 Uploaded a zip file as requested Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 21, 2019 Staff Share Posted November 21, 2019 Thanks for sending my your fonts. Unfortunately, I've been unable to replicate your issue. We can only suggest that you try temporarily removing all fonts that are not default to Windows 10 and try adding several fonts back at a time to see if you can find out which font is causing your issue. Quote Link to comment Share on other sites More sharing options...
David Hunt Posted November 26, 2019 Share Posted November 26, 2019 There may have been a hiccup in creating the previous .zip file so I have created and uploaded a new one DavidsFontsW10.zip Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 26, 2019 Staff Share Posted November 26, 2019 Thanks David - I will give it another try. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted November 27, 2019 Staff Share Posted November 27, 2019 I've tried again and they're working fine, strange. Did you manage to try manually removing fonts at your end to see if you could narrow it down to a particular font? Quote Link to comment Share on other sites More sharing options...
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