JasonL Posted October 2, 2019 Share Posted October 2, 2019 Win 7 Home Premium, AMD 4170fx, 16.0gb Ram, 64 bit O/S. Tried installing this today. Tells me it fails. Restarted PC. Same occurs. I had not applications open? Any Ideas? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 2, 2019 Staff Share Posted October 2, 2019 Hi JasonL, Welcome to the forums I'm sorry to hear this, we're going to need a copy of your setup log file to determine why this may be failing for you. Please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
JasonL Posted October 2, 2019 Author Share Posted October 2, 2019 Here it is... SetupUI.log Quote Link to comment Share on other sites More sharing options...
JasonL Posted October 2, 2019 Author Share Posted October 2, 2019 Sorted it. Seems it was a 'not enough space issue'. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 4, 2019 Staff Share Posted October 4, 2019 My sincerest apologies for the delayed response JasonL, I'm very glad to hear you've since resolved this issue! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Roger_H Posted October 4, 2019 Share Posted October 4, 2019 Have the same problem here. Old Version now dont work and update or new installation ends with error, not installed. space must be enought. Here the SetupUI.log Please help, need it for work tomorrow. soon Roger SetupUI.log Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 7, 2019 Staff Share Posted October 7, 2019 Apologies for the delayed response Roger_H, I haven't been online this weekend. Your SetupUI.log shows the uninstaller doesn't have the correct permissions to access the installer folder, we've seen this happen before, please restart your PC and make sure Windows is fully up to date, then right-click on the .exe file and select Run as Administrator. This should hopefully allow your install to complete successfully - I hope this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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