BlakeH Posted October 1, 2019 Share Posted October 1, 2019 I have Affinity Designer on MacOS purchased around July of 2018. I updated to the latest version of iOS over the weekend, and today (through the App Store) when I tried to update Affinity Designer to 17.3 from 17.2 I get an error message: "Update Unavailable With This Apple ID" This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I have not made any changes to my Apple ID's email address, and it is the only one for the computer. It is the same one that I have been using for the past year to get all the other updates. I guess my question is how do I tell if it was "refunded or cancelled" as opposed to some other error? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 1, 2019 Share Posted October 1, 2019 You'll need to discuss that with Apple Support. Serif cannot help, as they have no information about purchases made outside their own Store. However, I'm confused. You say you purchased Designer for MacOS. And now you've updated your iOS version. But MacOS is for the desktop, and iOS is for iPad. Use of Affinity on iOS would require a separate purchase. Did you also purchase Designer for iOS? Do you have the same Apple ID on the iOS and MacOS stores? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
BlakeH Posted October 1, 2019 Author Share Posted October 1, 2019 Typo, I mean MacOS for desktop exclusively in this scenario. Apple support does not provide insight into how individual companies handle their in-app license keys. So it looks like I’m screwed and have to purchase another one. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 1, 2019 Share Posted October 1, 2019 31 minutes ago, BlakeH said: Apple support does not provide insight into how individual companies handle their in-app license keys. Apple knows whether you purchased, and whether you initiated a refund, because any such would happen through the Mac App Store. They are the only ones with any record of your purchases via their Store. As far as I know, Serif has not issued you any license or license key; that comes by virtue of your having made the purchase and is tied to your Apple ID (which Serif also does not know). But, I'm sure someone from Serif will be along to comment, either later this evening or during business hours tomorow, probably. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff StevenS Posted October 2, 2019 Staff Share Posted October 2, 2019 Hi @BlakeH, Walt has already hit everything on the head, and you will need to discuss this with Apple. 11 hours ago, BlakeH said: Apple support does not provide insight into how individual companies handle their in-app license keys. A product key is not issued for App Store purchases, the licence is verified through the App Store and linked to an Apple ID. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
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