willernest Posted October 1, 2019 Share Posted October 1, 2019 Is it still worth reporting that updating the beta versions (and generally to release versions) fail after the point where the previous version was uninstalled? I've sent logs a couple of times but apparently they weren't informative. Just restart the PC and install the software as if it wasn't an update. Works and not that much of a problem but still kind of klunky. On rare occasions an update might work so there is apparently a right way to do things. Posted here simply because it seems more active. By the way, no exotic software. Patrick Connor 1 Link to comment Share on other sites More sharing options...
Rick G Posted October 1, 2019 Share Posted October 1, 2019 Same here. I've stopped posting logs. This behavior first appeared in the Publisher betas and spread from there. I have a list of things to try that I received from Patrick O'Connor but RL has jumped in the way. of actually taking ab hour or so to go through it and document it. You are not alone. Rebooting will let you install it as a fresh install Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 1, 2019 Staff Share Posted October 1, 2019 Rick G, we have told you why your particular problems are almost certainly due to the multitude of software that you are constantly running. The restart & retry install works for almost everyone. We will write an FAQ that explains this for those affected. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Rick G Posted October 1, 2019 Share Posted October 1, 2019 2 minutes ago, Patrick Connor said: Rick G, we have told you why your particular problems are almost certainly due to the multitude of software that you are constantly running. The restart & retry install works for almost everyone. We will write an FAQ that explains this for those affected. Yes it does. Only after wiping out the installation. And upon reboot, it installs correctly IN SPITE of the programs you listed which are again, running. Yet you can reboot and immediately install an update and it will fail until you reboot again ... after it has wiped out the previous installation I will attempt your list before you write that FAQ Thanks for the response Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 1, 2019 Staff Share Posted October 1, 2019 1 minute ago, Rick G said: after it has wiped out the previous installation only for you Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Rick G Posted October 1, 2019 Share Posted October 1, 2019 2 hours ago, Patrick Connor said: only for you No sir that is not true. Aside from many other posts the person that started this post stated the same thing Quote Just restart the PC and install the software as if it wasn't an update I am not trying to argue about it, but it has been reported by others Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 2, 2019 Staff Share Posted October 2, 2019 @willernest Yes it is still worth reporting it, thank you for doing so. When we get a chance to look at installer issues we will come back to this thread for more info. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Mark Ingram Posted October 2, 2019 Share Posted October 2, 2019 19 hours ago, Rick G said: No sir that is not true. Aside from many other posts the person that started this post stated the same thing I am not trying to argue about it, but it has been reported by others We've got another user reporting the same thing here @Rick G. https://forum.affinity.serif.com/index.php?/topic/98940-affinity-photo-173-update-destroyed-my-version-165/ Leigh 1 Link to comment Share on other sites More sharing options...
Rick G Posted October 2, 2019 Share Posted October 2, 2019 1 hour ago, Mark Ingram said: We've got another user reporting the same thing here @Rick G. https://forum.affinity.serif.com/index.php?/topic/98940-affinity-photo-173-update-destroyed-my-version-165/ I'm sure you guys will find it. I intend to go through Patrick's list of steps and see if something on my end is causing it Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Link to comment Share on other sites More sharing options...
Rick G Posted July 15, 2020 Share Posted July 15, 2020 For the record, this was fixed a couple of betas ago and all 3 products update flawlessly Thank you Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Link to comment Share on other sites More sharing options...
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