imfastrnu2 Posted October 1, 2019 Share Posted October 1, 2019 Recently I've been having trouble with the cropping tool in Designer. It was working very well before but now it's not working at all. I"ll open an image file that I need to crop, select the crop tool, go to the blue bar at the top-middle and try to drag down. But I no longer get the up-down arrow key and in the rare occasion that I do, it doesn't actually drag down. It also fails to drag from any corner or draw a new rectangle. In a possibly related issue, the middle mouse button pan no longer works. It doesn't even give me the grab hand. And, believe it or not, even using the spacebar will not allow a pan. It will show the hand but won't actually drag the view. I feel like there's something that needs to be purged. Preferences maybe? I'm running the latest version 1.7.3 on Windows 10 I've tried reinstalling. Nothing is working here. Any thoughts? Thank you David Quote Link to comment Share on other sites More sharing options...
GarryP Posted October 1, 2019 Share Posted October 1, 2019 If you’re running a 1.7.3 version then that’s – at the time of writing – one of the betas (best to give the exact version number) and not the current production release. Betas may contain problems that aren’t in the production release. Issues with the betas should be posted in the relevant beta forum: https://forum.affinity.serif.com/index.php?/forum/33-designer-beta-on-windows/ Doing so makes it much clearer that it’s (probably?) not a problem with the current production release. Quote Link to comment Share on other sites More sharing options...
imfastrnu2 Posted October 1, 2019 Author Share Posted October 1, 2019 This was happening on version 1.7.2 as well. I thought going to 1.7.3 might resolve the issue but it had no affect. The version is 1.7.3.481 and it gave no indication when downloading it from my control panel that it was a beta version. Quote Link to comment Share on other sites More sharing options...
GarryP Posted October 1, 2019 Share Posted October 1, 2019 Which control panel did you download 1.7.3 from? To my knowledge the betas are only available by downloading from the forum. The betas do tell you that a new beta version is available but they redirect you to the forum where there are plenty of warnings. Quote Link to comment Share on other sites More sharing options...
GarryP Posted October 1, 2019 Share Posted October 1, 2019 P.S. You can choose what settings to reset by using Preferences/Miscellaneous. You can also wipe settings by holding CTRL down while you start Designer but that’s more ‘drastic’. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 1, 2019 Staff Share Posted October 1, 2019 The 1.7.3 updates are now available, if you close and reopen your apps it will check. The updates should also be available soon on the Windows and Mac App Store. @imfastrnu2 I can't seem to reproduce your issue with the Crop Tool in Designer on an image. If the reset doesn't work can you perhaps do a quick screen recording. Quote Link to comment Share on other sites More sharing options...
imfastrnu2 Posted October 1, 2019 Author Share Posted October 1, 2019 16 minutes ago, Lee D said: The 1.7.3 updates are available, if you close and reopen your apps it will check. The updates should also be available soon on the Windows and Mac App Store. @imfastrnu2 I can't seem to reproduce your issue with the Crop Tool in Designer on an image. If the reset doesn't work can you perhaps do a quick screen recording. Yes, Here is a quick video. Let me know if you need to see more. Quote Link to comment Share on other sites More sharing options...
imfastrnu2 Posted October 1, 2019 Author Share Posted October 1, 2019 doing CTRL while opening did the trick. It reset whatever the issue was. Thank you! Lee D 1 Quote Link to comment Share on other sites More sharing options...
GarryP Posted October 2, 2019 Share Posted October 2, 2019 Hmm… Something strange is going on here. Your “Background” layer is locked, which I would have expected to stop the crop function from working but I’ve just checked in 1.7.2.471 and it doesn’t. The help says that locking a layer “prevent(s) accidental selection and transformation” which I would have thought would include cropping (it’s a “transformation” and “selection” was possible) but apparently not. I think that needs to be looked at by the developers to see which behaviour is expected, i.e. should a locked layer be open to cropping? (Checked with the 1.7.3.471 production release and it’s still the same.) Why you, specifically, can’t crop in this situation is another – maybe related – issue. We need to know whether cropping should be allowed before saying whether what you saw is a bug or not. In other words, why is cropping allowed on a locked layer and, if it should be allowed, why wasn’t it working for you? Over to the devs for that one. As for the panning not working, I don’t know. Maybe it’s related to the first issue but there’s no easy way for me to tell. P.S. I’m still curious as to how you downloaded the beta and which “control panel” you used. Quote Link to comment Share on other sites More sharing options...
imfastrnu2 Posted October 2, 2019 Author Share Posted October 2, 2019 Garry, I'm not sure what to tell you about the download, I simply went to store.serif.com, logged into my account and went to the "Downloads and Product Keys" under the "Your Account" icon in the top right. From there I scrolled down until I found designer and it was listed as 1.7.3. So I downloaded and installed it and it was version 1.7.3.481. I'd give you more details if I could but that's really all there was to it. BTW I noticed the layer was locked and in the video it is indeed locked, however, even when I unlocked the layer nothing changed. So locked or unlocked it still didn't work. Resetting everything did though. So I don't know what was happening but getting it all back to "out of the box" did the trick. Dave Quote Link to comment Share on other sites More sharing options...
GarryP Posted October 2, 2019 Share Posted October 2, 2019 I think the confusion over the beta is probably just a numbering/timing issue. The last Designer 1.7 beta released on 25th September was numbered 1.7.3.481. However, on Monday the latest production release came out, also, handily, numbered 1.7.3.481. But, the email telling me about the 1.7.3 production release didn’t get to me until 2.30PM Tuesday, which was about an hour after I said that 1.7.3.481 was a beta. So the version you downloaded (if you downloaded it before starting this thread) will have been the production release, I just didn’t know that it was by then the release version. Quote Link to comment Share on other sites More sharing options...
imfastrnu2 Posted October 2, 2019 Author Share Posted October 2, 2019 Ahh, I see. No harm, no foul. Either way a simple reset got it working again. Thanks for the help Quote Link to comment Share on other sites More sharing options...
GarryP Posted October 3, 2019 Share Posted October 3, 2019 You're welcome. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.