Fennlach Posted September 28, 2019 Share Posted September 28, 2019 Hi all, I've been an AP user for about 4-5 months now and have just begun experiencing random crashes on my desktop PC. I can't isolate what is causing the issues as it happens in multiple different circumstances and with different file sizes, different functions / tools, etc. It doesn't seem to happen on my laptop. Nothing has changed on the desktop that I can pinpoint. Specs are as follows: Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202) Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz Memory: 32768MB RAM Video: NVIDIA GeForce GTX 1070 Ti Graphics drivers are latest versions direct from NVidia I've lost 15 minutes of work about 4 times today. Never had this before so I'm very confused as to what's going on. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted September 28, 2019 Staff Share Posted September 28, 2019 You'll need to navigate to one of the below locations from the Run Dialog. In this folder you will find Crash Reports generated by our app. Please send us the .dmp file with a time and date that corresponds to a crash. Affinity Photo %APPDATA%\Affinity\Photo\1.0\CrashReports You can also check the Windows Event Viewer > Windows Logs > Application for an Error showing when the app crashes. Selecting this will show more information on the General panel, copy and paste this to a text file and send in with the crash report. Also see if any other error shows at the same time as this can sometimes be something our app uses in Windows that is causing an issue. Quote Link to comment Share on other sites More sharing options...
Fennlach Posted September 28, 2019 Author Share Posted September 28, 2019 Thanks Lee. Please see the files at this link with 5 (seemingly) random crashes during today alone: https://drive.google.com/drive/folders/1laBrV6aTOnoNKLa4E3dSdkmI23OYnmS1?usp=sharing Also, no sign of any recorded Windows errors at the same time as (or close to) the crashes. Quote Link to comment Share on other sites More sharing options...
Fennlach Posted October 1, 2019 Author Share Posted October 1, 2019 @Lee D just checking if you can get the crash logs this way or should I be emailing them somewhere? Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 1, 2019 Staff Share Posted October 1, 2019 Just downloading them now Fennlach 1 Quote Link to comment Share on other sites More sharing options...
Fennlach Posted October 1, 2019 Author Share Posted October 1, 2019 Thanks @Lee D. My current batch of editing is on hold till we get this resolved so I'd really appreciate any insights you can provide. Quote Link to comment Share on other sites More sharing options...
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