Max N Posted September 25, 2019 Share Posted September 25, 2019 1. After an attempt to install version 1.7.3.481, the previous version was completely removed.2. Installation completed with a message that the installation failed.Reinstallations do not help.Windows system 7 64-bit. __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
Staff Chris B Posted September 26, 2019 Staff Share Posted September 26, 2019 I would definitely restart your machine and check there are no pending Windows updates and try again making sure you run as Admin. If it still fails, can you run this command in the Run dialog - %temp%/AffinitySetup and attach the most recent entry How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Max N Posted September 26, 2019 Author Share Posted September 26, 2019 8 hours ago, Chris B said: I would definitely restart your machine and check there are no pending Windows updates and try again making sure you run as Admin. If it still fails, can you run this command in the Run dialog - %temp%/AffinitySetup and attach the most recent entry The computer rebooted.User admin.Updates were not installed. 4 attempts to install. Here are all 4 installation logs. AffinitySetup.zip __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
walt.farrell Posted September 26, 2019 Share Posted September 26, 2019 Three of those seem to indicate that the downloaded file was corrupt or incompletely downloaded. I'm not sure how to interpret the 4th one. What is the actual size of the .exe file you downloaded? Have you tried downloading again, to see if you get something larger? Chris B and Max N 2 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Chris B Posted September 27, 2019 Staff Share Posted September 27, 2019 Can you try deleting the beta folders and try again? Also, make sure you've got the correct permissions. Have you had trouble with the betas before or is this the first time? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Max N Posted September 27, 2019 Author Share Posted September 27, 2019 17 minutes ago, Chris B said: Can you try deleting the beta folders and try again? Also, make sure you've got the correct permissions. Have you had trouble with the betas before or is this the first time? The installer deleted the beta folder. In the screenshot I recorded the fact of its absence.I have one user on the computer with the administrator role. I work for him.This is the first installation problem. __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
Max N Posted September 27, 2019 Author Share Posted September 27, 2019 46 minutes ago, Chris B said: Can you try deleting the beta folders and try again? Also, make sure you've got the correct permissions. Have you had trouble with the betas before or is this the first time? walt.farrell was right. I downloaded the installer again and everything went well. The question remains, the installer does not check the integrity of the archive before installation? In theory, with a damaged / under-downloaded file, the installation should not start. __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
Max N Posted September 27, 2019 Author Share Posted September 27, 2019 12 hours ago, walt.farrell said: Three of those seem to indicate that the downloaded file was corrupt or incompletely downloaded. I'm not sure how to interpret the 4th one. What is the actual size of the .exe file you downloaded? Have you tried downloading again, to see if you get something larger? Thank! It helped! I did not see a download failure message. It was surprising that the damaged installer started and performed installation. Chris B 1 __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
Staff Chris B Posted September 30, 2019 Staff Share Posted September 30, 2019 Hi Max N, Do you happen to still have the corrupt download? I've been asked by the developers to see if we could get hold of it because this shouldn't be happening. If you do have it, could you upload it to this Dropbox folder for us, please? Thank you. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Max N Posted September 30, 2019 Author Share Posted September 30, 2019 2 hours ago, Chris B said: Hi Max N, Do you happen to still have the corrupt download? I've been asked by the developers to see if we could get hold of it because this shouldn't be happening. If you do have it, could you upload it to this Dropbox folder for us, please? Thank you. Unfortunately, I overwrote the file when I downloaded it again. __________________ Windows 11 64-bit, AMD Ryzen 9 3900 + Nvidia 1660 Super + Nvidia Studio driver + 32 Gb RAM. Link to comment Share on other sites More sharing options...
Staff Chris B Posted September 30, 2019 Staff Share Posted September 30, 2019 No worries! Thanks for letting me know. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
jaftwo Posted October 1, 2019 Share Posted October 1, 2019 I had that problem previously, but I just successfully installed all three (Designer, Photo, and Publisher release) versions 1.7.3.481. After the installs I uninstalled the betas. Chris B 1 (05mar2020) Ryzen 1800x, Gigabyte AX370 K7, Samsung 970 EVO+ 1TB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, GeForce GTX 1080 Ti FTW3 442.50 (01mar20), LG Ultra HD (2), Win 10 Pro x64 18363.657, Affinity Photo/Designer 1.8.1.604 beta & Publisher 1.8.2.603 beta Link to comment Share on other sites More sharing options...
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