pummelfee Posted September 25, 2019 Share Posted September 25, 2019 When i try to make a custom color pallette from a image file, Designer (and so does Photo!) crashes, if i try to make more then 5 colors. I am on 10.11.6, my system runs flawless so far. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted September 26, 2019 Staff Share Posted September 26, 2019 Hi pummelfee, I've just tried this myself with various images (JPG, PNG, CMYK TIF, CR2 Raw) and they've all worked when previewing. Could you zip up and attach (to stop the forum software interfering with) the image, along with a copy of the crash report that appears after it has crashed. Also does it crash when you click on Preview, after selecting the image or when you click on the 'Create' button. Thanks Quote Link to comment Share on other sites More sharing options...
Gitmesteak Posted October 17, 2019 Share Posted October 17, 2019 Hello, Running v1.7.3 Mac: 10.13.6 When attempting to create an image color palette from screen shot png files also crashes when changing the default 5 colors. Publisher exhibited the same behavior. Please fix. colorpallettecrash.zip Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted October 22, 2019 Staff Share Posted October 22, 2019 Hi Gitmesteak, Thank you for the video and files. Could you try clicking 'Preview' and ensuring the amount of colours shown has updated to match the value you want before clicking 'Create'? I believe it is crashing when the previewed colours and the value are out of step. We've been able to reproduce this on El Capitan when this seems to be the case, but not on Mojave and Catalina. Thanks! Quote Link to comment Share on other sites More sharing options...
Gitmesteak Posted October 22, 2019 Share Posted October 22, 2019 Hello Sean, The issue is still observed even after the colors shown matches the number of colors. Also, changing the location for the palette does not resolve the issue. Thanks, Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 22, 2019 Staff Share Posted October 22, 2019 We have replicated this problem in some circumstances (crashes for me sometimes), and subsequently found other reports that we were previously not able to replicate. Now we need to find the exact cause. Sean P 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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