Jump to content
skua

Affinity Designer locks up while using tablet

Recommended Posts

I'm in the process of evaluating Affinity Designer as I'm trying to work myself away from someone else's subscription model. ;-)

I really liked Affinity Photo and expect to purchase soon. In the meanwhile I grabbed the Affinity Designer demo (v 1.7.2.471) to check it out.

I have not been able to really get into it because I'm experiencing lock ups while using my graphics tablet.  So far, it's happened while using the Vector Brush tool and the Pencil tool.  I eventually get the little wait 'spinner' on screen and it just never comes back.  This happened with my Huion 1409 (2048) tablet and then with my older WACOM Intuos 3 PTZ-1230 as well.   The file has been nothing special... just a blank 8.5"x11" document where I've been trying out the various tools.

I had recent drivers (12.4.2) from HUION but since they can sometimes be a little shaky I loaded up the WACOM with driver 6.3.15-3 (not the latest but known to work well with this Intuos tablet).  My computer is running Windows 10 Pro on an HP z420 workstation, Xeon E5-1650 and 8GB RAM.  Windows update to Windows 10, version 1903 installed on 8/18/2019 and is receiving regular updates.

Event Viewer records the application hang:

The program Designer.exe version 1.7.2.471 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 1330
 Start Time: 01d5721eeff12340
 Termination Time: 10
 Application Path: D:\Program Files\Affinity\Designer\Designer.exe
 Report Id: fa2ce131-209c-4e78-86c3-bd6f186fb0d6
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Unknown

Security and Maintenance : Problem Detail;s shows:
Affinity Designer stopped responding and was closed:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:	D:\Program Files\Affinity\Designer\Designer.exe

Problem signature
Problem Event Name:	AppHangB1
Application Name:	Designer.exe
Application Version:	1.7.2.471
Application Timestamp:	5d55daf0
Hang Signature:	64da
Hang Type:	134217728
OS Version:	10.0.18362.2.0.0.256.48
Locale ID:	1033
Additional Hang Signature 1:	64dae1a06fecde370e8a45a4f5f31614
Additional Hang Signature 2:	0099
Additional Hang Signature 3:	0099679a98bf3005652bb5a02db07b4e
Additional Hang Signature 4:	64da
Additional Hang Signature 5:	64dae1a06fecde370e8a45a4f5f31614
Additional Hang Signature 6:	0099
Additional Hang Signature 7:	0099679a98bf3005652bb5a02db07b4e

Extra information about the problem
Bucket ID:	931a849fd7d26a6441ec5f4becfb8d64 (1291511972851584356)

Apart from this little glitch I'm enjoying the demo. Hopefully it could be worked out. 

Thanks.
 

Share this post


Link to post
Share on other sites

Hi Skua,

Thanks for letting us know. I've just been trying this myself using an Intuos 3 (PTZ-631W) and the 6.3.15-3 drivers and have been unable to reproduce it. I also tried using the Huion H58L with the 12.3.7 and again haven't been able to reproduce it.

Was it quite a common occurrence, and is is something you'd be able to get a screen capture of? Also do you have 'High Precision Mode' enabled in Designer Preferences - if so turn that off and try again. If you could also try disabling Windows Ink in the Tablet Driver Preferences that may also help)

Thanks,

Share this post


Link to post
Share on other sites

Sean,

Thanks for the reply.  Sorry I wasn't able to get back to you in a timely fashion.  Life kinda got in the way and my trial of Designer has since expired.

I am, however, going to purchase Affinity Photo today and hopefully all will go smoothly.  I'm trying to decide if I should run with my old WACOM Intuos 3 PTZ-1230 or install the newer HUION WH1409.  Any feeling as to which would be most likely to give the best user experience?

Thanks.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.