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Hephaestus

Is There Some Way to Escalate an Issue?

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I have been asking for help with Designer not starting since July and I am not getting any help from Affinity. I've provided logs and other information. Does Affinity actually have a support staff or is it entirely community-based?
 

 

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1 hour ago, Hephaestus said:

Does Affinity actually have a support staff or is it entirely community-based?

The first topic you pointed to got a response from DWright, an Affinity staffer. That's shown by the information next to their post, assuming you're reading the forums using a browser with a wide enough window. If you're reading on a phone the screen is probably not wide enough to show that info, so instead you just get their name in red.

The second one got responses from GabrielM, a member of the Serif QA (Quality Assurance) team and from Mark Ingram (a senior developer). Again, based on the information displayed next to their posts.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.650 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.650 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.651 Beta.

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Really sorry this has taken so long and hasn't been resolved successfully. We will try again next week.

@Mark Ingram is the head of Windows development. If he, tech support and QA cannot get you started we're possibly going to struggle I'm afraid.


Patrick Connor
Serif Europe Ltd

Latest releases on each platform 

 

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