Jump to content

Is There Some Way to Escalate an Issue?


Recommended Posts

1 hour ago, Hephaestus said:

Does Affinity actually have a support staff or is it entirely community-based?

The first topic you pointed to got a response from DWright, an Affinity staffer. That's shown by the information next to their post, assuming you're reading the forums using a browser with a wide enough window. If you're reading on a phone the screen is probably not wide enough to show that info, so instead you just get their name in red.

The second one got responses from GabrielM, a member of the Serif QA (Quality Assurance) team and from Mark Ingram (a senior developer). Again, based on the information displayed next to their posts.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Link to comment
Share on other sites

  • Staff

Really sorry this has taken so long and hasn't been resolved successfully. We will try again next week.

@Mark Ingram is the head of Windows development. If he, tech support and QA cannot get you started we're possibly going to struggle I'm afraid.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.