Hephaestus Posted September 21, 2019 Share Posted September 21, 2019 I have been asking for help with Designer not starting since July and I am not getting any help from Affinity. I've provided logs and other information. Does Affinity actually have a support staff or is it entirely community-based? Quote Link to comment Share on other sites More sharing options...
Affinidesigner Posted September 21, 2019 Share Posted September 21, 2019 You could try directly messaging a director such @Patrick Connor. Hopefully you'll get your problem fixed. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 22, 2019 Share Posted September 22, 2019 1 hour ago, Hephaestus said: Does Affinity actually have a support staff or is it entirely community-based? The first topic you pointed to got a response from DWright, an Affinity staffer. That's shown by the information next to their post, assuming you're reading the forums using a browser with a wide enough window. If you're reading on a phone the screen is probably not wide enough to show that info, so instead you just get their name in red. The second one got responses from GabrielM, a member of the Serif QA (Quality Assurance) team and from Mark Ingram (a senior developer). Again, based on the information displayed next to their posts. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted September 22, 2019 Staff Share Posted September 22, 2019 Really sorry this has taken so long and hasn't been resolved successfully. We will try again next week. @Mark Ingram is the head of Windows development. If he, tech support and QA cannot get you started we're possibly going to struggle I'm afraid. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Mark Ingram Posted September 24, 2019 Share Posted September 24, 2019 Apologies for the delay, I've responded again to your original thread. Quote Link to comment Share on other sites More sharing options...
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