UI button invisible

[ElCatos]

Hi,

Contextual menu icon doesn't show although it's clickable. (linked screen, red square)

Thanks for your amazing products !

[Gabe]

Hi @ElCatos,

Sorry for the delayed reply. 

Was this just a one-off issue or can you always replicate it?

Thanks,

Gabe. 

[ElCatos]

Hi, it's constant, I'm on Mac High Sierra, Version 10.13.6

what the path of this icon in the app package ? 

[Gabe]

Did you purchase from the Mac App Store or the Affinity Store?

If you purchased from the Mac App Store could you try these steps please:

Go to Macintosh HD\Users\username\Library\Containers\
rename the 'com.seriflabs.affinitydesigner' folder to 'com.seriflabs.affinitydesigner.old'
Start Designer
This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Designer does load up fine now, could you zip up and attach a copy of the 'com.seriflabs.affinitydesigner.old' folder please?

Instead if you purchased from the Affinity Store could you try these steps please:

Go to Macintosh HD\Users\username\Library\Application Support\
rename the 'Affinity Designer' folder to 'Affinity Designer Old'
Start Designer
This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Designer does load up fine now, could you zip up and attach a copy of the 'Affinity Designer Old' folder please?