ElCatos Posted September 20, 2019 Share Posted September 20, 2019 Hi, Contextual menu icon doesn't show although it's clickable. (linked screen, red square) Thanks for your amazing products ! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 27, 2019 Staff Share Posted September 27, 2019 Hi @ElCatos, Sorry for the delayed reply. Was this just a one-off issue or can you always replicate it? Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
ElCatos Posted September 29, 2019 Author Share Posted September 29, 2019 Hi, it's constant, I'm on Mac High Sierra, Version 10.13.6 what the path of this icon in the app package ? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 30, 2019 Staff Share Posted September 30, 2019 Did you purchase from the Mac App Store or the Affinity Store? If you purchased from the Mac App Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Containers\ rename the 'com.seriflabs.affinitydesigner' folder to 'com.seriflabs.affinitydesigner.old' Start Designer This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Designer does load up fine now, could you zip up and attach a copy of the 'com.seriflabs.affinitydesigner.old' folder please? Instead if you purchased from the Affinity Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Application Support\ rename the 'Affinity Designer' folder to 'Affinity Designer Old' Start Designer This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Designer does load up fine now, could you zip up and attach a copy of the 'Affinity Designer Old' folder please? Quote Link to comment Share on other sites More sharing options...
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