N1846 Posted September 19, 2019 Share Posted September 19, 2019 i found out that Affinity Photo on Windows 1903 ( and maybe other versions of Windows 10 too ) immediately crashes/closes when attempting to start Affinity Photo. somehow i got the bright idea to disable the display of hardware statistics provided by RivaTunerStatisticsServer. i did that by opening RivaTunerStatisticsServer, adding Photo.exe ( the executable file for Affinity Photo ) to application profile list of RivaTunerStatisticsServer. then i set "Application detection level" to NONE. i am posting this message to make sure other people will come across this whilst looking for the cause of Affinity Photo immediately crashing/closing. and it would be nice if the developers are able to do something about this issue. PaulAffinity 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted September 19, 2019 Staff Share Posted September 19, 2019 Hey N1846, welcome to the Affinity Forums. There are a few apps that are known to cause conflicts with us: I'm sorry for the trouble this may have caused you. PaulAffinity 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
N1846 Posted September 19, 2019 Author Share Posted September 19, 2019 i find it odd that quite a few applications cause significant issues for no apparent reason. PaulAffinity 1 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted September 20, 2019 Share Posted September 20, 2019 17 hours ago, N1846 said: i find it odd that quite a few applications cause significant issues for no apparent reason. Hi @N1846, unfortunately it's not "no apparent reason", it's because applications like RivaTuner inject themselves into our (and other) applications. Bugs in their software then become bugs in our software. See the comment in Chris' linked thread: Quote RivaTuner hooks into Direct3D libraries and injects it's own code, which causes the crash (neither Serif or Microsoft are at fault) I suggest you contact the developers of RivaTuner and report the issue to them. There are work arounds, listed in linked post, such as adding an exception to RivaTuner for our apps, or disabling hardware UI (--no-hw-ui flag). Hope that helps. Chris B and PaulAffinity 1 1 Quote Link to comment Share on other sites More sharing options...
tmk35 Posted September 21, 2019 Share Posted September 21, 2019 Thank you so much, I was losing my mind if its the new Windows Update or what is blocking the program from running. I hope Microsoft / Affinity can fix this. Thanks again N1846 PaulAffinity 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 22, 2019 Share Posted September 22, 2019 2 hours ago, tmk35 said: I hope Microsoft / Affinity can fix this. As Mark said, it's really the responsibility of the RivaTuner developer, not Microsoft or Affinity. Chris B, PaulAffinity and Mark Ingram 3 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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