befehr Posted September 18, 2019 Share Posted September 18, 2019 My awesome employer switched us all over to Box Drive from Box Sync without telling us. Apparently this switch hosed a bunch of files (files no longer local, internal links broken, unrecognized files types, fun.) Some (not all) Affinity files cannot be opened. I get an error that the file type is not supported. To remove Box from the problem I moved the problem files to a local folder, but no change. Any thoughs? Could I have created these with a beta version? (Currently running 1.7.2) Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted September 18, 2019 Staff Share Posted September 18, 2019 Hi befehr, Can you upload one of the documents thats not opening to our Dropbox here and i'll see if there's anything we can do but due to the very small size of that file, i very much doubt there will be anything we can to do recover it Do you happen to have backups of these files, as you may need to use them instead. Also, one thing to try, if the Box Sync has a web interface, you can try downloading the file via that and then try opening it. I have seen it before where downloading things from Cloud apps can cause issues. This is one reason why we don't advise working directly from the Cloud or saving directly to a cloud. It's best to work and save locally and then move the file to a Cloud drive. Quote Link to comment Share on other sites More sharing options...
befehr Posted September 18, 2019 Author Share Posted September 18, 2019 Thanks stokerg. Unfortunately, I had no choice with the cloud thing. All worked fine with Box Sync (those were local files) but when they switched us over to Drive it moved all of our files on our local drives to Box cloud. My first reaction was to download everything to a non-syncing folder but Box Drive has limitation to how many files you can download at a time. It has been a painful process. I do have everything backed up to time machine so I guess that will be my next step. I just wondered if there was something you may know that might help in the situation. Especially when I call our support desk and complain. :-) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.