Hephaestus Posted September 18, 2019 Share Posted September 18, 2019 (edited) I've posted on this before, but I haven't gotten an answer. Designer won't open on my Windows system. Designer Beta works fine. I've uninstalled Designer 1.7.1 and removed its directory and then installed 1.7.2 and it still doesn't work. Beta 1.7.2.434 keeps chugging along merrily. The Windows Event Viewer has kindly informed me that I am receiving this .NET Runtime error: Application: Designer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at Backtrace.BacktraceDatabase.LoadReports() at Backtrace.BacktraceDatabase.Start() at Serif.Affinity.Application.SetupBacktrace() at Serif.Affinity.Application..ctor() at Designer.Application.Main(System.String[]) I would be most pleased to assist in debugging this. Edited September 18, 2019 by Hephaestus Link to comment Share on other sites More sharing options...
Staff DWright Posted September 18, 2019 Staff Share Posted September 18, 2019 Please use the link below to download and install the latest .NET Framework 4.8 from Microsoft https://dotnet.microsoft.com/download/thank-you/net48-offline If you are still having this issue after .NET 4.8 has been installed please let me know Link to comment Share on other sites More sharing options...
Hephaestus Posted September 18, 2019 Author Share Posted September 18, 2019 Well, I downloaded .NET 4.8 and this is what the installation provided: Link to comment Share on other sites More sharing options...
Bad_Wolf Posted September 22, 2019 Share Posted September 22, 2019 An "Unhandled Exception" means that inside the programming, there was an error which was not caught by the code. This is nothing a user can solve, only the Affinity programmers can do the magic for you. I am sure the Affinity team will do their best to solve this problem. However, it can take a while. Also, take into account that the cause can be on your computer. If more people experience the same error, it is probably in Designer itself but when you are the only one, chances are that the cause is on your computer. At my laptop, Affinity runs fine without any problems. Yesterday Designer crashed but I cannot remember when it crashed before that. I hope your problem gets fixed soon. Chris Link to comment Share on other sites More sharing options...
Alfred Posted September 22, 2019 Share Posted September 22, 2019 2 hours ago, Bad_Wolf said: Yesterday Designer crashed but I cannot remember when it crashed before that. As you’re probably aware, you should be able to find out from the operating system’s error log if you particularly need or want to know. Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Hephaestus Posted September 22, 2019 Author Share Posted September 22, 2019 I appreciate the comments from the community, but I would like assistance from Affinity staff. I am a developer myself. Most people who supply a stack trace from Windows Event Log are. I also included relevant information about trying the basic steps, such as reinstalling as cleanly as possible and running the .NET troubleshooting tool. As I noted, the beta versions run perfectly well. I'll add that so do Affinity Photo and Affinity Publisher. Clearly there is something dark and evil stashed in a hidden folder or in the registry that is defying detection. I would suspect that someone on the development and/or QA teams have seen this problem before. Cheers. Link to comment Share on other sites More sharing options...
walt.farrell Posted September 22, 2019 Share Posted September 22, 2019 12 minutes ago, Hephaestus said: but I would like assistance from Affinity staff. As I mentioned in another of your threads, you are getting assistance from Serif staff. DWright, above, for example, in this one. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Staff DWright Posted September 23, 2019 Staff Share Posted September 23, 2019 Can you please navigate to the following location from the Run Dialog. In this folder you will find Crash Reports generated by Designer. Please send us the .dmp file with the latest Created/Modified Date. %APPDATA%\Affinity\Designer\1.0\CrashReports Link to comment Share on other sites More sharing options...
Mark Ingram Posted September 24, 2019 Share Posted September 24, 2019 I'm going to reply to the other thread, so in order to not end up with duplicates, I'm going to lock this post. Please see the discussion here: Link to comment Share on other sites More sharing options...
Recommended Posts