Ecifircas Posted September 17, 2019 Share Posted September 17, 2019 Hey Affinity team, I have a publisher file that keeps on crashing. Is my work lost? What can I do? Publisher crashes directly after opening the file. Can I send the file somewhere? I hope you can help me out here! Quote Link to comment Share on other sites More sharing options...
Ecifircas Posted September 17, 2019 Author Share Posted September 17, 2019 I have just installed the latest beta and the same problem occurs here... Quote Link to comment Share on other sites More sharing options...
Ecifircas Posted September 17, 2019 Author Share Posted September 17, 2019 Is there any way to restore the broken file? I am about to lose many hours of work... Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 17, 2019 Staff Share Posted September 17, 2019 Hi Ecifircas, Can you upload the file using this link please? I can't guarantee we are able to recover it but we can check if there's anything we can do. Ecifircas 1 Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Ecifircas Posted September 17, 2019 Author Share Posted September 17, 2019 Ok thanks, I sent you the file. MEB 1 Quote Link to comment Share on other sites More sharing options...
rsymes Posted September 18, 2019 Share Posted September 18, 2019 (edited) Hi. My wife is having the same issue but on a Windows PC. Earlier versions of her file will load but the latest simple causes Publisher to shut down with no error messages. There are a lot of images in the file so it could be the overall file size but Publisher doesn't give any warnings about this. Regards, Edited September 19, 2019 by rsymes Quote Link to comment Share on other sites More sharing options...
Ecifircas Posted September 19, 2019 Author Share Posted September 19, 2019 Hey MEB. Any luck on the file? Or if you are just able to open it, on just generating a pdf for me? Thanks! Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 19, 2019 Staff Share Posted September 19, 2019 Hi Ecifircas, The issue that caused the crash is now fixed. I'm sending you the recovered file through PM (private message) in a moment. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Staff MEB Posted September 19, 2019 Staff Share Posted September 19, 2019 Hi rsymes, Welcome to Affinity Forums Do you mind uploading the problematic .afpub file using this link for us to take a look please? Thanks. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Vasilij Posted September 21, 2019 Share Posted September 21, 2019 Hello, I have the same problem. Unfortunately, I clicked the link at the top of the support and uploaded my file :/ Sorry. Where can I send my file? Greetings from Switzerland, Vasilij Quote Link to comment Share on other sites More sharing options...
rsymes Posted September 24, 2019 Share Posted September 24, 2019 (edited) Hi again. I have uploaded the file. After reporting the problem I started to wonder if it was my PC as it is a bit old so my wife installed AP on her much newer laptop instead but the same problem occurred. However, after loading and reloading the file several times, we eventually got it going. It seemed fine for awhile but then crashed again during editing. Even just scrolling through the pages of the file caused it to crash seemingly at random. We have gone back to trying the PC and we can eventually get it to load up without crashing on that as well but it still crashes on that occasionally too. Just as a side note. We also found what appears to be a bug with partially transparent images. If you have an image with a transparent background over the top of another image, it actually causes the image underneath to be brightened wherever the transparency area of the top image is touching it. You don't see it on the screen but it certainly shows up when you either print it on paper or send it to a PDF file. It shows up on screen when you view the PDF. You will notice this on the cover page of the file I have uploaded at the bottom-left of the cow picture. Regards. Edited September 24, 2019 by rsymes Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 26, 2019 Staff Share Posted September 26, 2019 Hi rsymes, Thanks for the file. Do you mind zipping and uploading all the linked images/resources used in this document as well as the fonts using this link please? Thank you. All files will be deleted after being inspected. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
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