CeLa Posted September 13, 2019 Share Posted September 13, 2019 Hi, I'm new to Affinity Photo. I have now tested different things and when my testing period is over I will probably leave my "old" editing program :-) but ... I have two questions right now: 1: I couldn't work with layer masks in the latest version, but when I downloaded an earlier version then it worked perfectly. Why? (I have macOS Mojave 10.14.6) 2: I open a photo that has 300ppi, I make some adjustments and when I save / export it, regardless of file extension, it's only at 72ppi. How do I keep the resolution 300ppi? I hope to hear from you soon :-) Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 13, 2019 Staff Share Posted September 13, 2019 Hi CeLa, Welcome to the forums 1 hour ago, CeLa said: I couldn't work with layer masks in the latest version, but when I downloaded an earlier version then it worked perfectly. Why? This is a bug our development team are aware of in version 1.7.2 and will be fixed in 1.7.3, more info can be found about this here - 1 hour ago, CeLa said: I open a photo that has 300ppi, I make some adjustments and when I save / export it, regardless of file extension, it's only at 72ppi. This depends on a few things, firstly when you open the file please go to Document>Resize document and let me know what DPI is reported here? Secondly when exporting your DPI should be retained as set in the document. Could you provide a sample image where you are seeing this happen please? Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
CeLa Posted September 13, 2019 Author Share Posted September 13, 2019 Thank you Dan for your quick answer :-) A bug, good that I got to know, I got almost more gray hair than I already have Regarding resolution: This happens when I open. cr2 or .cr3 unedited photos from the camera (I only shoot raw). Already edited photos, the resolution remains intact :-) In - Document> Resize document the dpi is set to 72. I changed to 300dpi, unchecked resample and the photo got its 300 ppi when I saved. Thanks! Is it possible to have the resolution set to 300dpi by default in the settings? It had saved some time in my workflow. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 16, 2019 Staff Share Posted September 16, 2019 I'm glad to hear it On 9/13/2019 at 4:53 PM, CeLa said: Is it possible to have the resolution set to 300dpi by default in the settings? Unfortunately this isn't an option you can set currently, my apologies! Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
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