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Chris7

Affinity Designer wont start

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Hi Support Team,

Affinity Designer 1.7.2 wont start on Win 10 Pro 1903 build 18362.356

what I tried:

uninstalled / reinstalled 

uninstalled, delete install directory, delete all Affinity reg keys

tried start in elevated mode

Installation went thru without any error message

Application log shows no error

System log shoes no error

No Crashdump file created in \AppData\Local\CrashDumps

I had a crash with older Version of Affinity Designer after that I couldn't start the application (had an error message). I then uninstalled this version and tried install current version

Crash dump of older version included (maybe helps understanding the issue)

thanks in advance

Chris

 

SetupUI.log

Setup.log

Designer_exe.7916.dmp

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Hi Chris7,

Welcome to the forums :)

We've seen a few reports of Affinity apps not loading since the latest Windows update, KB4515384. We're currently recommending to uninstall this update, as this should resolve the issue for you.

For more info please see here - 

 

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9 minutes ago, Dan C said:

We're currently recommending to uninstall this update, as this should resolve the issue for you.

I am not a lawyer, but giving advice to uninstall a Security Update (https://support.microsoft.com/de-de/help/4515384/windows-10-update-kb4515384) may bring Serif into trouble?

Edit: I read the guidelines ;)


------
Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 8 GB RAM | Latest Retail and Beta versions of complete Affinity range installed

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It's user choice as to whether they uninstall the update, and many users have reported that uninstalling and then reinstalling the update also fixes the issue.

We're legally covered by our guidelines here

Quote

We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any communications posted or any opinions expressed, via the Website services. You acknowledge that any reliance on material posted via the Website services will be at your own risk.

 

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On 9/13/2019 at 12:37 PM, Dan C said:

It's user choice as to whether they uninstall the update, and many users have reported that uninstalling and then reinstalling the update also fixes the issue.

We're legally covered by our guidelines here

 

Wow what a Support service so everything the Staff write here is fiction? You should take responsabilité for your actions ...Sign of times...

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22 minutes ago, Forssux said:

so everything the Staff write here is fiction?

We'd certainly hope not! This is simply legal coverage which is in place for all users, including moderators.

We're here to help, any suggestions we offer will always be the best solution (to our knowledge) and we try to make sure this is as safe and easy as possible - as there are literally endless possibilities when it comes to PC hardware, software and the internet in general - we have to make sure we are legally covered for certain events.

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39 minutes ago, Forssux said:

Wow what a Support service so everything the Staff write here is fiction? You should take responsabilité for your actions ...Sign of times...

It's your responsibility what you install on your pc,so it may well be something that conflicts.
But it's always easy to blame the other and call them out on it.

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