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Designer Download Error


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Having trouble getting an update for my Designer program. It starts and then gives and error message. I have an 2013 iMac with 2.7 GHz with 8 GB desktop running OS Mojave. What could be the trouble? Is there another way to get the update; I am clicking on the link in the program when it starts up.

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I see that you posted about updating difficulties a couple of months ago, but you didn’t respond to @MEB’s questions.

 

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Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen)

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  • Staff

Not to worry BobNauj, we can assist here for you.

What error message are you seeing when trying to download?

Have you purchased Designer from the Mac App Store or the Affinity Store?

Are you using any software that may be blocking the web connection like Little Snitch or similar?

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I'm having trouble updating Designer on my 2015 MacBook Pro running Mojave. I've tried downloading the update numerous times, but when it gets to around 92.0 MB in the download process, I get the error message "Update error! An error occurred while downloading the update. Please try again later." Suggestions for what to do next are appreciated.

 

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Hi mtstx,

Welcome to the forums :)

I'm sorry to hear this, could you please confirm the following;

On 9/20/2019 at 11:32 AM, Dan C said:

Have you purchased Designer from the Mac App Store or the Affinity Store?

Are you using any software that may be blocking the web connection like Little Snitch or similar?

 

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Hello,

Thanks for your response. I purchased Designer from the Affinity Store and am not running Little Snitch or similar programs on my Macbook. Just tried downloading the update again to see if there was any change but got the same error message as before.

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Sorry to be a pest, but I'm now getting the same error message when trying to download the update for Publisher. Is it possible for you to send me a link to download the update directly from your store (I purchased it from Serif's site)?

Thanks, again.

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