Eduardo Oliveira Posted September 12, 2019 Share Posted September 12, 2019 Hi, A client sent me a pdf file to work with. One of the pages opens with no problem. The other has a mesh like a pattern from a fabric and affinity designer just opens a red immage. In my pdf reader its fine. Does anyone know what is happening? I already made a repair to the program but not changes. Update: I printed the file with a PDF printer and was able to open the file as an image. Not ideal solution. Does anyone have some idea of what is happening and how to resolve it? I spent 2 days back and forth with the client cause they didn't understand why I was seeing a red image. teste.pdf Quote Link to comment Share on other sites More sharing options...
thomaso Posted September 12, 2019 Share Posted September 12, 2019 I don't get such a "red image" issue with your test.pdf, neither in AfDesigner nor in Afpublisher. – Can you upload your .afdesign document with the file as "red image" included to see what's going on? Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Eduardo Oliveira Posted September 12, 2019 Author Share Posted September 12, 2019 Thank you for your fast help. The image was just to illustrate what I was trying to open. I took it from printing the original file with print PDF. Bellow are: - Original PDF sent by the client: - AFdesign file saved by opening the original PDF Thank you 2019 - Wickett Jones - Caixa perfume_v0 enviada cliente.afdesign 2019 - Wickett Jones - Caixa perfume_v0 enviada cliente.pdf Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 12, 2019 Staff Share Posted September 12, 2019 Hi Eduardo Oliveira, Welcome to Affinity Forums Thanks for the files. I've logged this and passed the file to the dev team for inspection. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Eduardo Oliveira Posted September 12, 2019 Author Share Posted September 12, 2019 Hi, This was my first time in the forum. Everything else has gone smoothly The learning curve has been interesting. Thank you for the help. Quote Link to comment Share on other sites More sharing options...
thomaso Posted September 12, 2019 Share Posted September 12, 2019 I wonder why you had uploaded the "test.pdf" before. Are you aware that it is 4c only – whereas in the original clients pdf this page is PANTONE 539 C only? Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Eduardo Oliveira Posted September 12, 2019 Author Share Posted September 12, 2019 Hi Thomaso, At first my preocupation was to illustrate what was the problem. The "Test" file was printed by a pdf printer as image (I think) so a lot of the original information was lost. The subsequent files have the real problem. Could you open the original pdf from my client with Designer? Can you see the second page correctly? Thanks Quote Link to comment Share on other sites More sharing options...
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