DoubleDown Posted September 11, 2019 Share Posted September 11, 2019 (edited) So I updated Affinity Photo and Designer a few weeks ago and everythings was fine. The last week I didnt use them, then yesterday I tried starting them and nothing happend. When looking into taskamanager Designer/Photo appears for a few seconds as a background process and disappiers again. I then tried repairing, reinstalling 1.72 and installing an older version(1.71), the results where the same every time - nothing happend accept the little loading circle obove the cursor showing up. To make sure I wasn't doing anything wrong I set up a VM and installed Designer 1.72 with the same file I used on my real maschine and it worked. I tried copying over every directory with Affinity in it's name on to my real maschine hoping one of them was missing or had not been deleted with uninstalling the program and nothing changed. I really have no idea why the applications aren't starting up anymore, also no idea how this could be fixed else then reinstalling Windows, I really hope there is a better solution out there. Thanks for any help! Down Edited September 11, 2019 by DoubleDown Quote Link to comment Share on other sites More sharing options...
tanelii Posted September 12, 2019 Share Posted September 12, 2019 Same here Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted September 12, 2019 Staff Share Posted September 12, 2019 Use this Microsoft app to make sure the app is fully uninstalled from your system, then do a reboot of Windows. Make sure Windows is fully upto date with available Windows updates, if any are downloaded and installed, do a reboot of Windows after Right click the .exe file and select ‘Run as Administrator’ If the app install completes but the app still doesn't open, try turning off AV/Firewall software. On occasion these can block an app opening, if they do check if they have an allow list. Quote Link to comment Share on other sites More sharing options...
SCIN Posted September 12, 2019 Share Posted September 12, 2019 I also have the same problem. You can try uninstalling the Windows 10 update for KB4515384 (if you have this update installed) After uninstalling the Windows update, I can start Photo and Designer normally. Quote Link to comment Share on other sites More sharing options...
DoubleDown Posted September 12, 2019 Author Share Posted September 12, 2019 So I tried everything you said Lee and even with avast shield turned off it's still not working. Also uninstalled KB4515384 and still nothing. Quote Link to comment Share on other sites More sharing options...
DoubleDown Posted September 12, 2019 Author Share Posted September 12, 2019 Also just noticed Microsoft store had a similar problem, which I just fixed with clearing the stores' cache (https://support.microsoft.com/en-us/help/4027338/microsoft-store-does-not-launch), though I am clueless if this could have any connection. Quote Link to comment Share on other sites More sharing options...
tiomel Posted September 12, 2019 Share Posted September 12, 2019 I confirm that I had the same problem, and uninstalling the Windows update mentioned above has solved my problem, please correct this with an update. Quote Link to comment Share on other sites More sharing options...
DoubleDown Posted September 14, 2019 Author Share Posted September 14, 2019 Just to be clear again, I got this problem without KB4515384 installed yet, so that doesn't seem to be the issue for me. Also in the VM, it's working with and without the update installed. Quote Link to comment Share on other sites More sharing options...
DoubleDown Posted September 14, 2019 Author Share Posted September 14, 2019 OK I GOT IT Had to uninstall a few more updates but now it's working! Thank you SCIN! Quote Link to comment Share on other sites More sharing options...
carl123 Posted September 15, 2019 Share Posted September 15, 2019 20 hours ago, DoubleDown said: Had to uninstall a few more updates but now it's working! Specifying which updates you uninstalled may help others in the near future Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
DoubleDown Posted September 16, 2019 Author Share Posted September 16, 2019 I just uninstalled everything Windows allowed me to uninstall, so everything probably all of those in the first picture and the ones still installed are in the second picture. Quote Link to comment Share on other sites More sharing options...
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