Aktive Pupille Posted September 11, 2019 Share Posted September 11, 2019 Hi, i had this a few times before: i open an .afphoto-File which worked fine over the years, i can even see the thumbnail of the picture (here in the windows explorer) but when i open it i looks like this: The File Size is still 171 MB, all the layers are gone ;-( I have tried to open it with Affinity Photo and Affinity Designer on PC and MAC with the above seen result, any ideas please? Quote Link to comment Share on other sites More sharing options...
firstdefence Posted September 11, 2019 Share Posted September 11, 2019 Although the file is large uploading it for us to look at might be an option. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 11, 2019 Author Share Posted September 11, 2019 I have send you a private message Quote Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 11, 2019 Author Share Posted September 11, 2019 Next Files: The Thumbnails are just fine, but when i open theese they both look the same Quote Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 11, 2019 Author Share Posted September 11, 2019 BTW. the jpeg-File i have creeated at the same time is still fine Quote Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 12, 2019 Author Share Posted September 12, 2019 am i the only one with this problem? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 12, 2019 Staff Share Posted September 12, 2019 Hi Adrenochrom This isn't something I've seen happening before, my apologies! I believe it may be related to your ICC profile, 'sRGB built-in' - is this a custom profile? Could you please upload a copy of these files and your ICC profile to the following link for me? https://www.dropbox.com/request/be8YVgRKqrd7evoJom9s Can you please also check your GPU drivers are fully up to date through Device Manager? Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 12, 2019 Author Share Posted September 12, 2019 Hi Dan, thanks a lot for your help! I have uploadet both files now. right now i`m @work, so i don`t have access to the ICC Profile. This could be a Profile of my Monitor which i have calibrated with an Datacolor Spider 4 at that time. Is it possible to open it without an ICC Profile? Display and all other Drivers are up to date! Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 12, 2019 Staff Share Posted September 12, 2019 Thanks for your files, I've opened them here in V1.7.2 and I'm seeing the same issues. However I've also opened your files in V1.6.5 and the background pixel layer is drawn correctly, however there are still no further layers in the file. Could you please confirm the following: Where/how are your files being stored? ie locally, or online such as iCloud, Dropbox, GoogleDrive? How many files are affected by this? Does there appear to be any pattern? Which layers are missing? ie were there further pixel layers, or adjustment layers that you're expecting to see? Do you remember the last steps taken in these document? I appreciate you have mentioned they are old documents, so not to worry if not. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 12, 2019 Author Share Posted September 12, 2019 Hi Dan, the files are all stored on a QNAP-NAS Storage. Firmware of the NAS is up to Date, Harddisk seams to be fine after a check. I don`t know how many Files are affected, because they all look fine in the explorer, (thumbnails) so i had to open more than 200 files. The obove Files are form 2017, so it could be that i used only one Layer at that time (that was a lazy year) Last step (after saving the files as .afphoto) is allways an export as a .jpeg + .tiff-File. Surprisingly the .jpeg-Fieles are just fine, but the .tif Versions of the above Files where also corrupt. Because i had this problem in the past i export all of my work finally as a .tif File to be (un)save Thanks Ron Quote Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 12, 2019 Author Share Posted September 12, 2019 OK, now it gets wreird, i have opened the exact same File (Küstennebel) directly from my NAS with Affinity Photo Version 1.7.2 on my iPad and here it works! Tried the same file again with Affinity Photo 1.7.2 on my PC and on my Mac and there i get the above mentined error. Quote Link to comment Share on other sites More sharing options...
R C-R Posted September 12, 2019 Share Posted September 12, 2019 What happens if you copy one of these problematic files from your QNAP-NAS to a location on your Mac or PC & try to open the copy in Affinity? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 13, 2019 Author Share Posted September 13, 2019 3 hours ago, R C-R said: What happens if you copy one of these problematic files from your QNAP-NAS to a location on your Mac or PC & try to open the copy in Affinity? the problem is still the same and as i wrote, i can open the same file from my NAS with Affinity Photo 1.7.2 on my iPad without problems. i have also tried to open theese files from two different usb backup drives also with the same result. at least i belive Dan C is right with his color profile theory but why does it open with version 1.6.5 and on the latest version on iPad? Quote Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 13, 2019 Author Share Posted September 13, 2019 may i ask if there is there a plan or a solution ? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 13, 2019 Staff Share Posted September 13, 2019 19 hours ago, Adrenochrom said: the files are all stored on a QNAP-NAS Storage. Firmware of the NAS is up to Date, Harddisk seams to be fine after a check. Thanks for confirming that, I had a suspicion that this may have been network related and perhaps the files were becoming corrupted, however the fact the files open in previous/iPad versions indicates otherwise. 19 hours ago, Adrenochrom said: the .tif Versions of the above Files where also corrupt This certainly could be due to the embedded ICC profile, please provide a copy of this when you can 6 hours ago, Adrenochrom said: Why does it open with version 1.6.5 and on the latest version on iPad? We've made some changes recently to the way we read ICC profiles and XMP data and I believe this is what's causing the issue, but I do need the ICC profile to be certain of this. 4 minutes ago, Adrenochrom said: may i ask if there is there a plan or a solution ? If we can replicate this issue I can log it with our developers to be fixed, if it turns out not to be ICC related then I'll keep testing until I find the reason, and then log this to be repaired. In the meantime, if you've purchased the app from the Affinity Store you can download 1.6.5 from the following links and roll back your version until this is fixed if you wish - https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/macos/photo/1/ Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 14, 2019 Author Share Posted September 14, 2019 Hi Dan, sadly it seams that i don`t have that ICC Profile from that time anywhere anymore. that profile was from my callibrated Asus Monitor which i have created with a datacolor spyder pro4, i have uploadet a similar (newer) profile, perhaps this could help. meanwhile i open the "defective Files" with affinity photo on my ipad and save them again. after that i can open them as expected. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 16, 2019 Staff Share Posted September 16, 2019 Thank you for that, I've logged this issue for investigation with our developers using your files/ICC profile. I'm glad to hear you've found a workaround, my apologies for any inconveniences caused! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Aktive Pupille Posted September 16, 2019 Author Share Posted September 16, 2019 Thanks a lot for your help! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.