mateuspollonio Posted September 10, 2019 Share Posted September 10, 2019 Hello, I'm having a problema with affinity photo on macOs (mojave)... I can't export EPS files, it appears empty, I think that is because of file authorization, something like that... because when I opened the file in Designer, it asked authorization, I granted and I was able to export, but won't work with photo and I don't know how to authorize, because it don't ask me anymore... thank you Quote Link to comment Share on other sites More sharing options...
Dan C Posted September 11, 2019 Share Posted September 11, 2019 Hi mateuspollonio Sorry to hear you're having trouble! 12 hours ago, mateuspollonio said: I can't export EPS files, it appears empty What appears empty please, the exported file - or the export option itself? 12 hours ago, mateuspollonio said: when I opened the file in Designer, it asked authorization, I granted Do you know what kind of authorisation you granted? Did you select the 'authorise global' option? This usually happens when opening files with an embedded document which is locked externally. Does your document have an embedded document in it? If possible, could you provide a copy of both of these files? Quote Link to comment Share on other sites More sharing options...
mateuspollonio Posted September 15, 2019 Author Share Posted September 15, 2019 On 9/11/2019 at 5:28 AM, Dan C said: Hi mateuspollonio Sorry to hear you're having trouble! What appears empty please, the exported file - or the export option itself? Do you know what kind of authorisation you granted? Did you select the 'authorise global' option? This usually happens when opening files with an embedded document which is locked externally. Does your document have an embedded document in it? If possible, could you provide a copy of both of these files? the exported file ... the system asked for permission to let affinity designer access the folder, I think, I clicked "authorize global" Quote Link to comment Share on other sites More sharing options...
Dan C Posted September 16, 2019 Share Posted September 16, 2019 Thanks for confirming that, could you please upload a copy of your Affinity (.afphoto) file to the following link? https://www.dropbox.com/request/fce7tlaGlSP2261OGR32 Can you also please provide a screenshot of your export settings, including the More... options? Many thanks in advance! Quote Link to comment Share on other sites More sharing options...
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