jonstrifler Posted September 10, 2019 Share Posted September 10, 2019 Every time I try to export a document as a PDF in both Designer & Publisher the programs crash. Both programs are up to date. can't figure out why it keeps crashing Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted September 11, 2019 Staff Share Posted September 11, 2019 Hi jonstrifler, Are you able to attach the contents of the box that appears after crashing please? Once you've done that could you try doing the following for me please: Did you purchase the application from the Mac App Store? If so could you try the following please: Navigate to \Users\username\Library\Containers\ and then rename the com.seriflabs.affinitydesigner folder to com.seriflabs.affinitydesigner.old. Once you've done that could you see if that runs up? If it does could you attach a copy of the com.seriflabs.affinitydesigner.old file please? Note this will reset the app, but keep a backup of all your data. If you purchased from the Affinity Store follow these steps: Navigate to \Users\username\Library\Application Support\ and then rename the com.seriflabs.affinitydesigner folder to com.seriflabs.affinitydesigner.old. Once you've done that could you see if that runs up? If it does could you attach a copy of the com.seriflabs.affinitydesigner.old file please? Note this will reset the app, but keep a backup of all your data. Thanks Quote Link to comment Share on other sites More sharing options...
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