larsnørgaard Posted September 10, 2019 Share Posted September 10, 2019 I'm running macOS Mojave 10.14.6 My Affinity Photo will not boot no matter how I try (I've already tried the ctrl-solution that I read about in another thread). What to do? Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted September 11, 2019 Staff Share Posted September 11, 2019 If Photo is crashing during opening, follow the steps below to retrieve a crash report from macOS. Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. You can also uninstall the app from macOS and reboot, login to the store you purchased from and download and install again to see if this resolves the issue. Quote Link to comment Share on other sites More sharing options...
larsnørgaard Posted September 11, 2019 Author Share Posted September 11, 2019 Okay, thanks for the reply. I've found the report, but it makes no sense to me. I've attached it below. I hope I'm not jeopardizing my Mac's safety by doing this? As it might take some time before I receive a reply from you on this report, I've decided to try and reinstall in the meanwhile. In case that doesn't solve the issue it would be much appreciated if you can help me on the basis of the crash report. < Quote Link to comment Share on other sites More sharing options...
R C-R Posted September 12, 2019 Share Posted September 12, 2019 16 hours ago, larsnørgaard said: I've found the report, but it makes no sense to me. I've attached it below. Unfortunately, you have not attached the crash report to your post, just a zero byte file with no content. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Alfred Posted September 12, 2019 Share Posted September 12, 2019 1 hour ago, R C-R said: a zero byte file with no content Er ... what other kind of zero byte file is there?? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
R C-R Posted September 12, 2019 Share Posted September 12, 2019 28 minutes ago, Alfred said: Er ... what other kind of zero byte file is there?? Perhaps you are forgetting about file system metadata? Alfred 1 Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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