Jump to content
You must now use your email address to sign in [click for more info] ×

1.7.1.404 Won't Update


snowite

Recommended Posts

I don't know what is going on.  I have downloaded the new 1.72 version for windows. I keep getting the message that there is an update. I go through the install process and get as far as "do you want to allow this program to make change to your system"  - then nothing.  There is no"it's finished" , no new icon, no update.  I thought maybe my virus program was causing an install issue, so I put it to sleep. Still, the same thing keeps happening.   

I have been trying to update photo since the new release. 

( I do own the software: actually I own designer, photo and publisher. and I have not had issues updating the other software.  Is there something special I need to do in order for it to update?

Link to comment
Share on other sites

@snowite,

Locate the downloaded affinity-photo 1.7.2.exe file. Right-click on it and select Properties. At the bottom of the dialog window that opens does it show the warning about the file coming from another computer and asking if you want to unblock it? If so check the box and retry. So far that hasn't posed an issue for me, but it might be your system is not allowing it.

1367864346_fileblockwarn.jpg.851f303d6af422dbea7be3fee41c208a.jpg

Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD

Link to comment
Share on other sites

  • Staff

Hi Steve S,

First, I'd recommend downloading again from here:
https://store.serif.com/update/windows/photo/1/

Also, try restarting Windows. If you have a pending update it could be affecting the install of Affinity. Also, make sure you've got no anti-virus software running while you attempt the update.

Link to comment
Share on other sites

22 minutes ago, Steve S said:

Shut down my real time virus protection

I'm running Kaspersky Internet Security. Never had a problem on installing/updating software.
Just out of interest which virus software do you have installed?

Affinity Photo  2.3.1

Laptop MSI Prestige PS42
Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz   2.00 GHz - RAM 16,0 GB

 

 
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.