Aman Singh Chhonkar Posted September 5, 2019 Share Posted September 5, 2019 Hello there!! Greetings from India!! So, I'm trying (More than 6 times) to buy Affinity Designer with my VISA card but it sends me a message saying that my provider declined the payment. Please Help me out!! Quote Link to comment Share on other sites More sharing options...
AndyB Posted September 5, 2019 Share Posted September 5, 2019 Hello Aman, sorry you have had an issue buying from us. A member of the Affinity Team will e-mail you directly and get this resolved. Thanks for your patience and co-operation in this matter. Andy Aman Singh Chhonkar 1 Quote Link to comment Share on other sites More sharing options...
Aman Singh Chhonkar Posted September 5, 2019 Author Share Posted September 5, 2019 6 hours ago, AndyB said: Hello Aman, sorry you have had an issue buying from us. A member of the Affinity Team will e-mail you directly and get this resolved. Thanks for your patience and co-operation in this matter. Andy Thank You for responding to me!! I think understood my mistake!! I was using a Debit Card and I think you don't accept debit cards!! Because it says so: Now the problem is " I don't have a credit card " but I have PayPal account but when I click on the Paypal option it says this: Now this "Processing your order" is happening for more than 30 minutes!! What should I do??? Quote Link to comment Share on other sites More sharing options...
sandervd Posted October 2, 2019 Share Posted October 2, 2019 I have a similar issue as the OP, but using a MasterCard. Contacted support and got an e-mail saying that it could take 2-3 business days (!) for support to reply. My trial has finished and I would love to continue to use Affinity Publisher today. Thanks, Sander. Quote Link to comment Share on other sites More sharing options...
rilab Posted October 4, 2019 Share Posted October 4, 2019 I have been trying to purchase Affinity Photo for the last 3 days, but all transactions (Credit Card & PayPal) get stuck on the 'Processing' page. Quote Link to comment Share on other sites More sharing options...
Tae Shumaker Posted October 19, 2019 Share Posted October 19, 2019 I use a debit card but the transaction is not working because I need a 3-d verification???? I don't know what that is Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted October 19, 2019 Share Posted October 19, 2019 @Tae Shumaker Welcome to the Affinity forums. I'm pretty certain that this request for "3d verification" will be coming from your card issuer and not from Affinity. I think you need to contact that card issuer and ask them about this problem. HTH Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (11") running Affinity Photo and Designer (iOS 16.5) version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
de-rock Posted April 30, 2020 Share Posted April 30, 2020 Tried three different cards. All declined. All three banks said my account was in good standing and they don't know why the payment is not processing so the error that I keep getting, "The payment provider has declined" isn't accurate. Can someone help me complete my transaction? Quote Link to comment Share on other sites More sharing options...
BlackRabbit Posted May 1, 2020 Share Posted May 1, 2020 hello, why don´t you offer an alternative payoption like giropay, paypal etc ? i would like to buy the publisher, but i have no cc- and i don´t want it. Quote Link to comment Share on other sites More sharing options...
Sarah G Posted May 2, 2020 Share Posted May 2, 2020 hello, I tried to purchase designer with three different cards and each time it said that "there is an issue with your purchase, please reach out to customer service". Not sure where to go from here. Quote Link to comment Share on other sites More sharing options...
gasmass Posted May 3, 2020 Share Posted May 3, 2020 I have been trying to purchase Affinity Photo for the last 2 days, but all transactions (Credit Card & PayPal) get stuck on the 'Processing' page. Please help. I use Visa electron card and I contacted my bank. They did all they can. Quote Link to comment Share on other sites More sharing options...
john7334 Posted May 3, 2020 Share Posted May 3, 2020 Worldpay (Visa/Mastercard) doesn't authenticate with Serif at the moment. It's driving us all mad. @Serif - Have you tried turning Sage worldpay off an on again? Quote Link to comment Share on other sites More sharing options...
WillC71 Posted May 5, 2020 Share Posted May 5, 2020 I am also having this problem! I am trying to purchase publisher and photo and keep getting declined. I've already purchased designer and then decided that I want to get the other 2. Any help would be appreciated! Thanks! Quote Link to comment Share on other sites More sharing options...
OliverP Posted June 24, 2020 Share Posted June 24, 2020 Hallo. Bei mir ist die Zahlung per Paypal nicht möglich, es heißt immer ich soll es später wieder probieren. Kreditkarte gibt auch Fehlermeldung. Schon ein bisschen nervig. Wie kreigen wir das hin ? Quote Link to comment Share on other sites More sharing options...
swadina Posted August 12, 2020 Share Posted August 12, 2020 Hello there! I would like to purchase Designer, but every time I log in and proceed to the Payment part, it gets stuck at 'Processing Payment.' I've tried using both Paypal and Mastercard and the issue still persists. Any help would be appreciated. Quote Link to comment Share on other sites More sharing options...
MW420 Posted September 12, 2020 Share Posted September 12, 2020 Hello, I want to buy affinity designer but my card is getting declined. I have filled all information correctly and have enough balance in my account. Can you please help in this issue, I am from India. Quote Link to comment Share on other sites More sharing options...
Karma Tempo Posted October 2, 2020 Share Posted October 2, 2020 Hello there I tried to purchase Affinity Photo after my trial period was over , but a message keeps saying "Something went wrong if you are unable to place your order or continue seeing this message, please contact our customer support...." Please help , I use VISA debit as well as Credit cards Quote Link to comment Share on other sites More sharing options...
Brian Roberts Posted October 7, 2020 Share Posted October 7, 2020 Hello, I have tried to purchase Photo twice but can't get past the processing order screen, which was blank the last time. This seems to be a long time problem, which if I was Serif I'd be embarrassed about. Don't see this problem with other companies. Quote Link to comment Share on other sites More sharing options...
Yance Posted November 24, 2020 Share Posted November 24, 2020 Hey, I'm having the same issue in South Africa, using a MASTERCARD Debit card. So frustrating and to see this being such a common issue, why not have alternatives or resolve this to ease frustrations? Quote Link to comment Share on other sites More sharing options...
NeilZap Posted March 27, 2021 Share Posted March 27, 2021 (edited) Hello Affinity Team, I am also having this issue. I am from the Philippines and I have been trying to purchase Affinity Photo through my Master Card (debit) and I even tried it via Paypal and I still got declined on all my attempts. This is the only option I have for my payment and it's unfortunate that this won't push through. I hope these softwares will be availble on Steam, I can definitely buy it from that platform without any issues. I just want your team to be well-informed about this problem so necessary actions are to be made. I would appreciate solutions but no rush. Thanks. Edited March 27, 2021 by NeilZap Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 27, 2021 Share Posted March 27, 2021 9 hours ago, NeilZap said: Hello Affinity Team, I am also having this issue. I am from the Philippines and I have been trying to purchase Affinity Photo through my Master Card (debit) and I even tried it via Paypal and I still got declined on all my attempts. This is the only option I have for my payment and it's unfortunate that this won't push through. I hope these softwares will be availble on Steam, I can definitely buy it from that platform without any issues. I just want your team to be well-informed about this problem so necessary actions are to be made. I would appreciate solutions but no rush. Thanks. Welcome to the Serif Affinity forums. You will probably need to contact affinity@serif.com via email to resolve this. Quote -- Walt Desktop: Windows 11 Pro, version 22H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 22H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Affinity Photo 1.10.6 (.1665) and 2.2.0 and 2.2.0. beta/ Affinity Designer 1.10.6 (.1665) and 2.2.0 and 2.2.0 beta / Affinity Publisher 1.10.6 (.1665) and 2.2.0 and 2.2.0 betaiPad Pro M1, 12.9", iPadOS 16.6.1, Apple Pencil 2, Magic Keyboard Affinity Photo 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Designer 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Publisher 2.2.0 and 2.2.0 beta Link to comment Share on other sites More sharing options...
NeilZap Posted March 28, 2021 Share Posted March 28, 2021 14 hours ago, walt.farrell said: Welcome to the Serif Affinity forums. You will probably need to contact affinity@serif.com via email to resolve this. Hello Walt. Thanks and noted on the email. I will try to reach them out. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2021 Share Posted March 28, 2021 You're welcome. NeilZap 1 Quote -- Walt Desktop: Windows 11 Pro, version 22H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 22H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Affinity Photo 1.10.6 (.1665) and 2.2.0 and 2.2.0. beta/ Affinity Designer 1.10.6 (.1665) and 2.2.0 and 2.2.0 beta / Affinity Publisher 1.10.6 (.1665) and 2.2.0 and 2.2.0 betaiPad Pro M1, 12.9", iPadOS 16.6.1, Apple Pencil 2, Magic Keyboard Affinity Photo 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Designer 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Publisher 2.2.0 and 2.2.0 beta Link to comment Share on other sites More sharing options...
MaverickMcCain Posted May 1, 2021 Share Posted May 1, 2021 Yay I'm having trouble my master card keeps saying my provider is declining my purchase and i have no idea why Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 1, 2021 Share Posted May 1, 2021 @MaverickMcCain Welcome to the Affinity forums. Since you say your provider is declining my purchase I think this suggests it is your card provider who is blocking the purchase. If so, you need to contact that provider direct since I suspect there is nothing that Serif can do to help you in this situation. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (11") running Affinity Photo and Designer (iOS 16.5) version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
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