isnuldesu Posted September 3, 2019 Share Posted September 3, 2019 I have brought the Frankentoon Concept master nature pack, I've installed all of the .afbrushes files but for .afpalette I can’t import it when I try it says “Unable to import palette. Incompatible file." What is this and how do I install it please?? I hope this makes sense! Thank you Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 3, 2019 Staff Share Posted September 3, 2019 Hi isnuldesu, Welcome to the forums How are you trying to open/import this file please? It looks as though you've double clicked it in Finder or dragged and dropped it into the application - unfortunately this doesn't work with .afpalette files. Please open the Swatches Studio, then use the menu icon to the right hand side of the Studio to import your Palettes - I hope this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
woutersioen Posted September 19, 2019 Share Posted September 19, 2019 I have the same issue in ADesigner 1.7.2 and Aphoto 1.7.2. Importing the Frankentoon Concept master nature pack colour palette through swatches-import palette- as application palette- generates the same error message. Brushes are imported without error message Thanks Quote Link to comment Share on other sites More sharing options...
R C-R Posted September 20, 2019 Share Posted September 20, 2019 15 hours ago, woutersioen said: Importing the Frankentoon Concept master nature pack colour palette through swatches-import palette- as application palette- generates the same error message. It works fine for me in both apps: Are you using a Mac or Windows PC? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
woutersioen Posted September 20, 2019 Share Posted September 20, 2019 I use Mac,MacOs Mojave. I have recently imported some other palettes without problem But with this specific palette, I got an error message( Import failed, unable to import palette. Incompatible file.) Quote Link to comment Share on other sites More sharing options...
R C-R Posted September 20, 2019 Share Posted September 20, 2019 What is the size of your frankentoon-concept-master-nature.afpalette file? For me, Get Info reports that it is 5,698 bytes (8 KB on disk). (I am not sure why on the Affinity Store Downloads & product keys page it says it is 12KB.) Anyway, what happens if you download a fresh copy fom the store & try to install that? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 20, 2019 Staff Share Posted September 20, 2019 59 minutes ago, R C-R said: (I am not sure why on the Affinity Store Downloads & product keys page it says it is 12KB.) I believe the Affinity Store provides sizes based on Windows 'Size on disk' - However if you're having trouble installing this palette it certainly could be a corrupted download file - please downloading again as R C-R has requested and let us know how this goes Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Alfred Posted September 20, 2019 Share Posted September 20, 2019 32 minutes ago, Dan C said: I believe the Affinity Store provides sizes based on Windows 'Size on disk' That’s not a useful size to quote! The actual size is fixed, but the ‘Size on disk’ will vary according to the cluster size on the storage device. R C-R 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 23, 2019 Staff Share Posted September 23, 2019 We've requested this to be changed previously, and is currently in the hands of our web team - thanks for bringing this to our attention Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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