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I have brought the Frankentoon Concept master nature pack, I've installed all of the .afbrushes files but for .afpalette I can’t import it when I try it says “Unable to import palette. Incompatible file."  What is this and how do I install it please?? I hope this makes sense!

Thank you

UNADJUSTEDNONRAW_thumb_1.jpg

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Hi isnuldesu,

Welcome to the forums :)

How are you trying to open/import this file please? It looks as though you've double clicked it in Finder or dragged and dropped it into the application - unfortunately this doesn't work with .afpalette files.

Please open the Swatches Studio, then use the menu icon to the right hand side of the Studio to import your Palettes - I hope this helps!

image.png 

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I have the same issue in ADesigner 1.7.2 and Aphoto 1.7.2. Importing the Frankentoon Concept master nature pack colour palette through swatches-import palette- as application palette- generates the same error message. Brushes are imported without error message

 

Thanks

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15 hours ago, woutersioen said:

Importing the Frankentoon Concept master nature pack colour palette through swatches-import palette- as application palette- generates the same error message.

It works fine for me in both apps:

746354251_Frankentoonpalette.jpg.7a0e3c7fc46fd508cef132201fde56fa.jpg

Are you using a Mac or Windows PC?


Affinity Photo 1.7.3, Affinity Designer 1.7.3, Affinity Publisher 1.7.3; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.7.3.155 & Affinity Designer 1.7.3.1 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 13.1.2

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I use Mac,MacOs Mojave. I have recently imported some other palettes without problem

But with this specific palette, I got an error message( Import failed, unable to import palette. Incompatible file.)

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What is the size of your frankentoon-concept-master-nature.afpalette file? For me, Get Info reports that it is 5,698 bytes (8 KB on disk). (I am not sure why on the Affinity Store Downloads & product keys page it says it is 12KB.)

Anyway, what happens if you download a fresh copy fom the store & try to install that?


Affinity Photo 1.7.3, Affinity Designer 1.7.3, Affinity Publisher 1.7.3; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.7.3.155 & Affinity Designer 1.7.3.1 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 13.1.2

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59 minutes ago, R C-R said:

(I am not sure why on the Affinity Store Downloads & product keys page it says it is 12KB.)

I believe the Affinity Store provides sizes based on Windows 'Size on disk' -

image.png

However if you're having trouble installing this palette it certainly could be a corrupted download file - please downloading again as R C-R has requested and let us know how this goes :)

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32 minutes ago, Dan C said:

I believe the Affinity Store provides sizes based on Windows 'Size on disk'

That’s not a useful size to quote! The actual size is fixed, but the ‘Size on disk’ will vary according to the cluster size on the storage device.


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Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.3.155 • Designer for iPad 1.7.3.1 • iOS 12.4.1 (iPad Air 2)

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We've requested this to be changed previously, and is currently in the hands of our web team - thanks for bringing this to our attention :)

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