Crash on Startup

[streaml1ne]

Getting a crash on startup for Photo and Designer that yields the following in the Windows Event Viewer:

Faulting application name: Photo.exe, version: 1.7.2.471, time stamp: 0x5d56672a
Faulting module name: d3d9.dll, version: 10.0.18362.329, time stamp: 0x1ac9a115
Exception code: 0xc0000005
Fault offset: 0x00000000000ac44e
Faulting process id: 0x2570
Faulting application start time: 0x01d5612fe03b67b2
Faulting application path: C:\Program Files\Affinity\Photo\Photo.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report Id: cc57a33b-2b89-40ff-b4b0-d778edf2a323
Faulting package full name:
Faulting package-relative application ID:

 

Holding Control does nothing, the application still crashes immediately before any splash screen or window is created. Photo at least ran a couple weeks ago and I'm running Windows 1903 with https://support.microsoft.com/en-us/help/4512941/windows-10-update-kb4512941 and https://support.microsoft.com/en-us/help/4511555/august-30-2019-kb4511555

So I'm guessing one of these two recent updates broke things. Other programs that use Direct3D 9 work fine so I know it is ok.

[Chris B]

Hey streaml1ne, welcome to the Affinity Forums.

Can you check this post from Mark and let me know if you have any of those apps installed:

It may also be worth uninstalling your graphics drivers and reinstalling them as this has worked wonders in the past.

[streaml1ne]

Ha, RivaTuner. I looked at that list last night and my brain completely glossed over RivaTuner for some reason. I guess the workaround is no longer working on 1.7. I've set RT to ignore Photo and Designer and they're working again.

Thanks!