crabdens Posted August 29, 2019 Share Posted August 29, 2019 I am trying to reload affinity photo as it would not load after downloading and has now disappeared ,i went to my downloads and found when i downloaded it, but o cannot see how i download it again without paying for it again Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 30, 2019 Staff Share Posted August 30, 2019 Hi crabdens Which platform are you trying to install on, Windows or Mac please? Was the app purchased directly from the Affinity Store, or from another source? (ie the Mac App Store) Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
crabdens Posted August 30, 2019 Author Share Posted August 30, 2019 Hi,i am trying to reinstall on Mac and i bought it from the Mac App Store regards robert Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 30, 2019 Share Posted August 30, 2019 Sign in to the MAS using the same Apple ID as you used for the original purchase. When you go to the ‘Purchased’ tab you should find a link to install the app. Dan C 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
crabdens Posted August 31, 2019 Author Share Posted August 31, 2019 I do not find a purchased tab as such, but if I click on my logo at the bottom of the page i get a page listing my purchases, but no link to install and if I click on the affinity tab I just get more details of it but no purchase tab Quote Link to comment Share on other sites More sharing options...
R C-R Posted August 31, 2019 Share Posted August 31, 2019 6 hours ago, crabdens said: I do not find a purchased tab as such, but if I click on my logo at the bottom of the page i get a page listing my purchases, but no link to install and if I click on the affinity tab I just get more details of it but no purchase tab Are you using the Mac App Store application (accessible from the Apple menu > App Store... menu item)? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Geoff777 Posted September 1, 2019 Share Posted September 1, 2019 Have you tried going to your Downloads folder? There might still be the disc image from the original download in there Quote Link to comment Share on other sites More sharing options...
R C-R Posted September 1, 2019 Share Posted September 1, 2019 3 hours ago, Geoff777 said: Have you tried going to your Downloads folder? There might still be the disc image from the original download in there When Affinity Photo is installed via the Mac App Store ("MAS") application, it is downloaded & installed directly into the root level Applications folder, not into the Downloads folder, the same as for any other app bought through the MAS. I think @crabdens is trying to download it from the Affinity Store website. If it was bought from the MAS, it won't show up on that website among the purchases because it was not bought from that store. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Geoff777 Posted September 1, 2019 Share Posted September 1, 2019 52 minutes ago, R C-R said: When Affinity Photo is installed via the Mac App Store ("MAS") application, it is downloaded & installed directly into the root level Applications folder, not into the Downloads folder, the same as for any other app bought through the MAS. I think @crabdens is trying to download it from the Affinity Store website. If it was bought from the MAS, it won't show up on that website among the purchases because it was not bought from that store. You're quite right.... I got mine direct from Affinity as it had a few freebies with it that didn't apply to it if buying from the App Store! As somebody has pointed out, if the OP signs in with the same account, it should be in "purchases" and if no longer on the Mac, should have a little download / cloud symbol next to it.... that should re-download it, shouldn't it? Quote Link to comment Share on other sites More sharing options...
Alfred Posted September 1, 2019 Share Posted September 1, 2019 33 minutes ago, Geoff777 said: I got mine direct from Affinity as it had a few freebies with it that didn't apply to it if buying from the App Store! You could have obtained the freebies via the ‘Welcome’ screen in the MAS version. They would still have come from the Affinity Store, but you would have been guided through the steps to create an account so that you could download them. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
crabdens Posted September 1, 2019 Author Share Posted September 1, 2019 it is in the purchased folder with a cloud and an arrow under it but clicking on that either left or right click does nothing Quote Link to comment Share on other sites More sharing options...
Alfred Posted September 1, 2019 Share Posted September 1, 2019 13 minutes ago, crabdens said: it is in the purchased folder with a cloud and an arrow under it but clicking on that either left or right click does nothing Please post a screenshot (after obscuring any personal information, of course). Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
crabdens Posted September 1, 2019 Author Share Posted September 1, 2019 Alfred 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 1, 2019 Staff Share Posted September 1, 2019 Thanks for your screenshot, this shows that Affinity Photo is purchased and awaiting download. If you're unable to download this currently, please sign out of the Mac App Store, restart your Mac, then sign back into the store and try downloading from here once more - simply left clicking on the 'cloud' download icon should begin installation - I hope this helps Alfred 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
crabdens Posted September 2, 2019 Author Share Posted September 2, 2019 Hi, finally it worked and again i opened it from the desktop to-day, so many thanks for your patience and perseverance, to let me finally have a program that I can use, and learn how to get on with it, regards Robert Dan C 1 Quote Link to comment Share on other sites More sharing options...
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