Wangkanai Posted August 28, 2019 Share Posted August 28, 2019 I have a unusual issue with my designer file, I can't open export persona with this file. (tested on 2 computers also). I have a new designer project and see that nothing wrong. Just this file has problem. icon.afdesign Affinity Designer 1.7.2.471 nodeus 1 Quote Link to comment Share on other sites More sharing options...
Wangkanai Posted August 28, 2019 Author Share Posted August 28, 2019 Tried the "Control and open Desginer" Leave the 3 box click and then clear don't work/ Downgrade just Designer to 1.7.1.404 did NOT solve the problem either too. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 29, 2019 Staff Share Posted August 29, 2019 Hi wangkanai, This is a known issue that happens when the Slices Panel is visible in the Export Persona when you enter with a document containing Artboards. A downgrade should have worked for you - did you uninstall 1.7.2 before trying to install 1.7.1? Scratch that - I just tried your file in 1.7.1 and that also freezes when selecting the Slices Panel. Quote Link to comment Share on other sites More sharing options...
GarryP Posted August 29, 2019 Share Posted August 29, 2019 This has just happened to me too in Designer 1.7.2.471 on Windows 10 Home 1903. I managed to get into the Export Persona by creating a new temporary document without an artboard, creating a random layer, switching to the Export Persona and then selecting the Layers panel. Once I had done that I could close the temporary document and open the original and switch to Export Persona okay. However, thereafter selecting the Slices panel causes a similar hang. Removing the artboard from the original Document, saving it under a new name, and using the method described above causes Designer to crash (not hang) when switching to the Export Persona. Opening the same two documents in Photo produces the same hang. Re-creating the same document without an artboard seems to be fine. Quote Link to comment Share on other sites More sharing options...
Wangkanai Posted August 29, 2019 Author Share Posted August 29, 2019 16 hours ago, Sean P said: Hi wangkanai, This is a known issue that happens when the Slices Panel is visible in the Export Persona when you enter with a document containing Artboards. A downgrade should have worked for you - did you uninstall 1.7.2 before trying to install 1.7.1? Scratch that - I just tried your file in 1.7.1 and that also freezes when selecting the Slices Panel. Looks like files created/save with 1.7.2 will have this problem even I downgrade too. In the end, I downgraded the whole suite (designer/photo/publisher) to 1.7.1 and need to recreate the file. hope you fix this bug by 1.7.3 Quote Link to comment Share on other sites More sharing options...
Rainakacb1 Posted September 1, 2019 Share Posted September 1, 2019 "Not responding" error message Since updating to the latest version of both Affinity Designer and Photo, whenever I click on a tool I get the “Not responding” error message. How can this be fixed? Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted September 2, 2019 Staff Share Posted September 2, 2019 On 9/1/2019 at 3:25 AM, Rainakacb1 said: "Not responding" error message Since updating to the latest version of both Affinity Designer and Photo, whenever I click on a tool I get the “Not responding” error message. How can this be fixed? Are you selecting a tool in the Export Persona? This issue is specific to the hang when entering the Export Persona. Quote Link to comment Share on other sites More sharing options...
MrMattSim Posted September 2, 2019 Share Posted September 2, 2019 For those looking for solution options, here's my temporary workaround for uncomplicated files. Problem: Switching to Export persona hangs/crashes indefinitely. And any files saved as v1.7.2 will have this problem. System: Win 10 Home, Dell XPS, 1. Uninstall Designer v1.7.2 2. Install Designer v1.7.1.404 3. Create a copy of the file that was saved as v1.7.2, then open the copy. 4. Create a new blank file in v1.7.1, save and overwrite the orignal. 5. Switch to the copy and select artboards, then copy/paste them over to the new file. 6. Save the new file. (update any file settings to match the original) Quote Link to comment Share on other sites More sharing options...
antonio.toney@gmail.com Posted September 10, 2019 Share Posted September 10, 2019 (edited) Any update on this? I'm having the same problem! Found out that it'll be fixed in the next release. Are there any workarounds now? I have a project that needs to be completed soon, how long are we thinking the next release will happen? Edited September 10, 2019 by antonio.toney@gmail.com Quote Link to comment Share on other sites More sharing options...
joao13 Posted September 16, 2019 Share Posted September 16, 2019 Any updates on this? This is a critical bug! I don't know what Serif has done to the windows dev team. What used to work flawlessly is now a buggy mess and every update breaks something that was working before. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted September 16, 2019 Staff Share Posted September 16, 2019 We've now released a 1.7.3 Beta that contains a fix for this issue. The retail and beta can be run alongside each other and installed to separate locations! AlanH and GarryP 1 1 Quote Link to comment Share on other sites More sharing options...
GarryP Posted September 17, 2019 Share Posted September 17, 2019 I just had the same crash using a different document with multiple artboards. I downloaded and installed 1.7.3.476 and it worked just fine. Many thanks to the Affinity developers for fixing this so quickly. Quote Link to comment Share on other sites More sharing options...
Mithferion Posted September 22, 2019 Share Posted September 22, 2019 On 8/29/2019 at 2:27 AM, Sean P said: Hi wangkanai, This is a known issue that happens when the Slices Panel is visible in the Export Persona when you enter with a document containing Artboards. A downgrade should have worked for you - did you uninstall 1.7.2 before trying to install 1.7.1? Scratch that - I just tried your file in 1.7.1 and that also freezes when selecting the Slices Panel. Ah, so that's why. But it also happens when you are in the Export Persona and then you select the Slices Panel. Best regards! Quote AMD FX 8350 :: Radeon HD 5670 :: Windows 10 :: http://mithferion.deviantart.com/ Oxygen Icons :: GCP Icons :: iOS 11 Design Resources :: iOS App Icon Template :: Free Quality Fonts (Commercial Use) :: Public Domain Images How to do High Quality Art :: Mesh Warp / Distort Tool Considerations :: Select Same / Object - Suggestions :: Live Glassmorphism Effect Link to comment Share on other sites More sharing options...
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