jp_semery Posted August 28, 2019 Share Posted August 28, 2019 Hi I just bought a new Dell XPS 15 (2019) and Affinity Designer wont start. I also have Affinity Photo and that is ok, no problems. Is there some kind of framework needed for Designer that I need to install? Thanks for your help Jean-Pierre Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 28, 2019 Share Posted August 28, 2019 9 hours ago, jp_semery said: I just bought a new Dell XPS 15 (2019) and Affinity Designer wont start. I also have Affinity Photo and that is ok, no problems. Is there some kind of framework needed for Designer that I need to install? Photo and Designer have the same infrastructure requirements. We may need more information to resolve your problem, such as where you purchased the applications (Serif Affinity Store, or Windows Store), but I'll start with a guess. As it's a new computer, you probably just installed both programs. If you purchased from the Serif Affinity Store, then when you installed them, did you accept the suggested install locations (C:\Program Files\Affinity\Photo and C:\Program Files\Affinity\Designer) or did you change them? Changing them is OK, but you cannot install both programs into the same directory. Each needs its own directory, and if you installed Designer into a directory, and then installed Photo into the same directory, you would get the symptoms you've reported. If you made that mistake, you need to uninstall both programs, and reinstall them. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
jp_semery Posted August 29, 2019 Author Share Posted August 29, 2019 Hi Walt All installs were standard installs. Purchased directt from affinity. XPS 2019 (virgin) Well somehow things fixed themselfes. came back home today and tried again and Designer launched without a problem. Just strange it would not run yesterday Thanks for the help Jean-Pierre Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 29, 2019 Share Posted August 29, 2019 Glad to hear it's fixed itself, somehow. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.