walt.farrell Posted September 2, 2019 Share Posted September 2, 2019 1 hour ago, Adam5 said: I managed to (after lots of searching online) change the ownership of the Affinity folder and deleted it. If you can provide a pointer to the site and article that provided the solution that might help Serif figure out what was wrong. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Mehermuchacho Posted September 2, 2019 Share Posted September 2, 2019 I think my crashing Publisher may be related to this - ahem - mess,,, Hope someone can help out . . . - Mehermuchacho Quote Link to comment Share on other sites More sharing options...
Adam5 Posted September 3, 2019 Share Posted September 3, 2019 (edited) 14 hours ago, walt.farrell said: If you can provide a pointer to the site and article that provided the solution that might help Serif figure out what was wrong. I used this process https://www.laptopmag.com/articles/take-ownership-folder-windows-10-using-file-explorer This helped me to regain control of the Affinity folder, which somehow I had lost via by doing the update (the update gave ownership of the folder to SYSTEM). The log file was saying that I could not access the folder (even though I am Administrator), therefore the update was failing. It would not let me rename the folder or re-direct the install to another folder. Once I regained control, I deleted the folder , not sure if that was the right thing to do - could have just tried to install (I was just frustrated by then). After deleting the folder, the install went through fine, and I had access to the newly created Affinity folder. Hope this helps. Edited September 3, 2019 by Adam5 Leigh and walt.farrell 1 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 3, 2019 Staff Share Posted September 3, 2019 Thanks for providing the link Adam5, very helpful! Just out of curiosity, are you able to temporarily rename other folders in Program Files? Quote Link to comment Share on other sites More sharing options...
Adam5 Posted September 3, 2019 Share Posted September 3, 2019 19 minutes ago, Leigh said: Thanks for providing the link Adam5, very helpful! Just out of curiosity, are you able to temporarily rename other folders in Program Files? Yes I had full access to every other folder, it was just the Affinity folder which was blocking me Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 3, 2019 Staff Share Posted September 3, 2019 Thanks for letting me know. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 3, 2019 Staff Share Posted September 3, 2019 @Neo_Moucha @MariekeS @IkariShinji29 Can you go to Program Files, Right click the Affinity folder and go to Properties > Security > Advanced and take a screenshot. If you could upload it here, that would be useful. Callum 1 Quote Link to comment Share on other sites More sharing options...
CLA Posted September 4, 2019 Author Share Posted September 4, 2019 Tried the restart and run as administrator, it failed the same as the first time. Note that this is a stand alone computer not part of a network so is not set up with an administrator. Quote Link to comment Share on other sites More sharing options...
CLA Posted September 4, 2019 Author Share Posted September 4, 2019 (edited) I believe that I have it installed and working. Removed old setup logs and earlier version of the program. Then installed latest version, it said it was successful. Did not have to tell it that I was an administrator. Don't know why. If you try this I would recommend that you have a copy of 171 just in case. Edited September 4, 2019 by CLA More detail Callum and Leigh 1 1 Quote Link to comment Share on other sites More sharing options...
IkariShinji29 Posted September 5, 2019 Share Posted September 5, 2019 On 9/3/2019 at 3:13 PM, Leigh said: @Neo_Moucha @MariekeS @IkariShinji29 Can you go to Program Files, Right click the Affinity folder and go to Properties > Security > Advanced and take a screenshot. If you could upload it here, that would be useful. See attached image file. My user interface is in German language, though - hope this is useful anyway! Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 5, 2019 Staff Share Posted September 5, 2019 Thank you IkariShinji29. Is it possible to also the same for the Affinity Folder in the Program Files directory? Quote Link to comment Share on other sites More sharing options...
IkariShinji29 Posted September 5, 2019 Share Posted September 5, 2019 1 hour ago, Leigh said: Thank you IkariShinji29. Is it possible to also the same for the Affinity Folder in the Program Files directory? Sure. I just posted the security settings for the "Publisher" folder at first, as Publisher was in my case the only application with this update issue - Designer and Photo both updated without any problems. The state of both folders you see now is after successfully installing Publisher 1.7.2 when logged in as an admin user. Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 5, 2019 Staff Share Posted September 5, 2019 Thanks for these! They both look as expected Quote Link to comment Share on other sites More sharing options...
IkariShinji29 Posted September 5, 2019 Share Posted September 5, 2019 (edited) What I - from my limited technical understanding - find puzzling is that we see so relatively few reports about the issue... Shouldn't the forum be crowded with people having the very same issue on Windows PCs if the installer is to blame? And since it isn't, what might be different on our very few affected machines? Would it make sense to compare Windows versions and build numbers also? I've seen the issue on both Win 10 Home and Professional x64, version 1903, build number 18362.329... Virus protection on both machines is Kaspersky Internet Security in its most recent version. Edited September 5, 2019 by IkariShinji29 Added virus scan info Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 5, 2019 Staff Share Posted September 5, 2019 42 minutes ago, IkariShinji29 said: What I - from my limited technical understanding - find puzzling is that we see so relatively few reports about the issue... Shouldn't the forum be crowded with people having the very same issue on Windows PCs if the installer is to blame? And since it isn't, what might be different on our very few affected machines? Would it make sense to compare Windows versions and build numbers also? I've seen the issue on both Win 10 Home and Professional x64, version 1903, build number 18362.329... We've had a few reports on the forum but we mostly get them reported via email & social media. Hopefully we can figure out the common cause Quote Link to comment Share on other sites More sharing options...
vwatson Posted October 2, 2019 Share Posted October 2, 2019 Having the same problem with the Publisher 1.7.3 update. Afraid to try to update the other apps. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted October 3, 2019 Staff Share Posted October 3, 2019 21 hours ago, vwatson said: Having the same problem with the Publisher 1.7.3 update. Afraid to try to update the other apps. Sorry to hear that vwatson. Is it possible to send me your log files? Quote Link to comment Share on other sites More sharing options...
vwatson Posted October 3, 2019 Share Posted October 3, 2019 3 hours ago, Leigh said: Sorry to hear that vwatson. Is it possible to send me your log files? I just installed it in a different folder. Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted October 4, 2019 Staff Share Posted October 4, 2019 16 hours ago, vwatson said: I just installed it in a different folder. We've had reports from other users stating that deleting the Affinity folder or installing to another folder is the only way they've found around the error installing. Similar issues have been reported to QA team here: Quote Link to comment Share on other sites More sharing options...
julz Posted November 8, 2019 Share Posted November 8, 2019 I experienced this "setup failed" pop-up too. I have all three Affinity apps and have successfully updated Designer and Photo. After reading through this thread and tried the suggestions, I realized that I have lost all rights to the Publisher folder (and it had zero bytes). Tried to delete it but no use. But I just did a restart and the Publisher folder was not there anymore. I did an install once again (run as admin) and it worked. All is fine now. P.S. ...This may be relevant or not, but just more info: Before I restarted, I deleted the Publisher Beta folder (so if you were a beta user, maybe you could delete that). Leigh 1 Quote Link to comment Share on other sites More sharing options...
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