pixelhaufen Posted August 22, 2019 Share Posted August 22, 2019 Affinity Photo crashes and all your data is lost if you use the gradient tool not 'properly'. Tested under macOS Mojave 10.14.6 (latest) , Affinity Photo 1.7.2 (latest) and 1.7.1: 1) make new document 2) add a pixel layer 3) select gradient tool 4) draw a line for the gradient 5) select the swatches tab 6) select a color and drag it to one end of the line of the gradient -> Affinity Photo crashes and all your work is lost Dear Affinity developers: Please fix this behaviour! I'm not interested in a workaround! (I know how to 'properly'/'without crashing' use the gradient tool.) Prevent Affinity Photo from crashing. Maybe do nothing or send an error-message if the user input can not be handled by the program but don't crash. If you are forward thinking make it possible to restore your work (at least some older version) if the program crashes. Maybe look at concepts like Final Cut Pro where saving documents ist handled by the program not the user. Modern software users don't want to handle that crap. You are a huge step in the right direction (compared to other Software) but please don't stop here and continue this great path ;-) Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted August 23, 2019 Staff Share Posted August 23, 2019 Hi pixelhaufen, Welcome to Affinity Forums Thanks for reporting this and sorry for the inconvenience this issue caused you. Affinity shouldn't crash in any circumstance - no workaround justifies a crash. It's a bug that should have been detected during the Beta and unfortunately wasn't. I've logged the issue to be looked at. Thanks for your support/feedback. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
pixelhaufen Posted August 23, 2019 Author Share Posted August 23, 2019 Thanks MEB and sorry for sounding a bit emotional Quote Link to comment Share on other sites More sharing options...
p_mac Posted August 24, 2019 Share Posted August 24, 2019 10 hours ago, MEB said: Hi pixelhaufen, Welcome to Affinity Forums Thanks for reporting this and sorry for the inconvenience this issue caused you. Affinity shouldn't crash in any circumstance - no workaround justifies a crash. It's a bug that should have been detected during the Beta and unfortunately wasn't. I've logged the issue to be looked at. Thanks for your support/feedback. Hi MEB I want to compliment you on the way you handle the issues that users have particularly 'Affinity shouldn't crash in any circumstance - no workaround justifies a crash.' I love Affinity yet when I have a crash, sending a crash report along with the description, I have been given the reply: 'Can you constantly replicate this or was it just a one-off?' You put into words exactly what I have been trying to say for a long time. If I can do something that crashes the software once is enough whether I can reproduce it or not ever again is a non issue, it crashed, with a crash report. This attitude has also made me emotional, no, very miffed, Pixelhaufen so I am with you. Even though I do spend copious amounts of time testing it seems to be totally ignored even though I can crash the software, give step by step descriptions as most of the time the site does not let me upload vids at times of real problems that I find. I joined the beta program, I really care. On 8/22/2019 at 10:38 AM, pixelhaufen said: Maybe do nothing or send an error-message if the user input can not be handled by the program but don't crash. If you are forward thinking make it possible to restore your work (at least some older version) if the program crashes. Maybe look at concepts like Final Cut Pro where saving documents ist handled by the program not the user. Modern software users don't want to handle that crap. You are a huge step in the right direction (compared to other Software) but please don't stop here and continue this great path You are so right to say this to the devs. I totally agree and I don't want this bump in the road to destroy this awesome software. Devs please listen, read my posts cause I've said the same things. Thanks again MEB for your patience and generosity of listening and responding. Quote Link to comment Share on other sites More sharing options...
pixelhaufen Posted February 27, 2020 Author Share Posted February 27, 2020 Dear Developers, although I really love what you did with the new version this bug is still present in the latest versions for macOS * Affinity Photo 1.8.1 * Affinity Designer 1.8.1 * Affinity Publisher 1.8.1 (Designer/Photo Persona) Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted March 2, 2020 Staff Share Posted March 2, 2020 Hi pixelhaufen, Unfortunately this wasn't fixed yet, sorry. I've bumped/updated the report to bring it up to devs attention again. Thank you for keeping at it and my apologies for the inconvenience this is causing you. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
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