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Hi Fernando Constant :)

Sorry to hear you're having trouble. Are you using Mac or Windows please? Could you possibly provide a screen recording showing your issue? Unfortunately this isn't something I've come across before!

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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