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scrutinizer

Affinity Photo 1.7.2 crashes responding to keyboard shortcuts

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Hello

Whenever I use keyboard shortcuts (any shortcuts) the app crashes. When I select menu commands it doesn't. The crash log attached (incl. hardware configuration, system version etc). System locale – Russian, but I set "English" for AP.

Affinity Photo.crash

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Hi @scrutinizer,

Sorry for the delayed reply. 

Did you purchase from the Mac App Store or the Affinity Store?

If you purchased from the Mac App Store could you try these steps please:

Go to Macintosh HD\Users\username\Library\Containers\
rename the 'com.seriflabs.affinityphoto' folder to 'com.seriflabs.affinityphoto.old'
Start Photo
This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Photo does load up, could you zip up and attach a copy of the 'com.seriflabs.affinityphoto.old' folder please?

Instead if you purchased from the Affinity Store could you try these steps please:

Go to Macintosh HD\Users\username\Library\Application Support\
rename the 'Affinity Photo' folder to 'Affinity Photo Old'
Start Photo
This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Photo does load up, could you zip up and attach a copy of the 'Affinity Photo Old' folder please?

 

Thanks,

Gabe. 

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