scrutinizer Posted August 21, 2019 Share Posted August 21, 2019 Hello Whenever I use keyboard shortcuts (any shortcuts) the app crashes. When I select menu commands it doesn't. The crash log attached (incl. hardware configuration, system version etc). System locale – Russian, but I set "English" for AP. Affinity Photo.crash Quote MacBook-Pro mid-2012 15.4" 1440 x 900 Core i7 2.3 GHz DDR3 1600 MHz 16GB NVIDIA GeForce GT 650M 512 MB + Intel HD Graphics 4000 1024 MB CT1000MX500SSD1 1TB + CT500MX500SSD1 500 GB Crucial AFFINITY DESIGNER 1.10 Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 4, 2019 Staff Share Posted September 4, 2019 Hi @scrutinizer, Sorry for the delayed reply. Did you purchase from the Mac App Store or the Affinity Store? If you purchased from the Mac App Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Containers\ rename the 'com.seriflabs.affinityphoto' folder to 'com.seriflabs.affinityphoto.old' Start Photo This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Photo does load up, could you zip up and attach a copy of the 'com.seriflabs.affinityphoto.old' folder please? Instead if you purchased from the Affinity Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Application Support\ rename the 'Affinity Photo' folder to 'Affinity Photo Old' Start Photo This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Photo does load up, could you zip up and attach a copy of the 'Affinity Photo Old' folder please? Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
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