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JimWelch

Crash when paging next before images on current page load

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Possibly related to the other bug, but when the images on a page takes forever to load (it still looks low-res blocky) and then I click ">" then the app crashes. This happens almost every single time, so with a document with lots of images, it takes forever to go through each page looking at things.

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Sorry, I just had another crash when I wasn't even doing anything. I was just waiting for the page to fully render. One image was still low-res while another image finished rendering.

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Can there be an option to just display the low-res images and not load the full resolution ones? Sometimes, I just want to quickly go through and look at text and I don't need the full resolution images.

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They are rendering options you can change in Edit > Preferences that might help speed things up for you. I do have the cycling through pages bug logged with your file, but for me I have to spam click "Next" and it can take a while to reproduce, which is likely due to the differences in our machine specs.

See if altering the rendering options helps


Serif Europe Ltd. - www.serif.com

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I just setup a brand new PC (Windows 10, 12 GB RAM, etc.) and I only have Publisher and Designer installed. Publisher still crashes if I slowly scroll through my document. My old laptop had 8 GB RAM.

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I'm still struggling to reproduce a crash while scrolling with your document, but it sin't the first report of it we have had that we have been unable to reproduce.

Do you get crash reports generated in %appdata%\Affinity\Publisher\1.0\CrashReports and if so can you attach them?

Thanks


Serif Europe Ltd. - www.serif.com

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Can you let me know the full specs of the new machine? I'll try and get hold of a similar specced machine and try and reproduce it again, I've not had any luck on resource limited VM's yet.


Serif Europe Ltd. - www.serif.com

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Brand new computer specs

  • Inspiron 3670
  • 9th Gen Intel Core i5 9400 (6-Core, 9MB Cache, up to 4.1GHz with Intel Turbo Boost Technology)
  • Windows 10 Home (64bit) English
  • Intel UHD Graphics 630 with shared graphics memory
  • 12GB, DDR4, 2666MHz
  • Dual Storage (3.5' 1TB HDD+ M.2 128GB SSD)

So far (I've only started working this morning with the new PC), it's crashed once while slowly scrolling through the large 165 page document which has 300+ image links. I haven't experienced any of the 'long save' problems in the last few hours.

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New update on this.

This started happening again (on brand new computer, happened on old laptop too).

It happened. Then I reopened, went to a different page and then it happened again. And again. And again. And again. Then when I opened the doc, Affinity crashed before the doc even loaded. Then I waited 5 minutes, then Affinity opened it fine. All the time, I was making no changes to the doc. I was just browsing pages (very slowly, like waiting more than 30 seconds on each page before going to next page).

It generated 3 crash dmp files out of the ~10+ crashes.

134bb650-c01d-47ce-b4a3-5cc535d5a056.zip

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Has the document changed much since the last time you sent it us? It might be worth us getting a newer version of the document if it has, but I'll attach those crash reports to the issues that were logged from this.


Serif Europe Ltd. - www.serif.com

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We have made fixes/improvements to this area (User file crashes app when scrolling) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below.

The latest beta builds are downloadable from links at the top of each of these beta forum posts.

These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version.

Once these programs have been through a full beta process the change will be released in a future free 1.8.0 update/patch to all customers.


Patrick Connor
Serif Europe Ltd

Latest releases on each platform 

 

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