JimWelch Posted August 20, 2019 Share Posted August 20, 2019 Possibly related to the other bug, but when the images on a page takes forever to load (it still looks low-res blocky) and then I click ">" then the app crashes. This happens almost every single time, so with a document with lots of images, it takes forever to go through each page looking at things. Quote Link to comment Share on other sites More sharing options...
JimWelch Posted August 20, 2019 Author Share Posted August 20, 2019 Sorry, I just had another crash when I wasn't even doing anything. I was just waiting for the page to fully render. One image was still low-res while another image finished rendering. Quote Link to comment Share on other sites More sharing options...
JimWelch Posted August 20, 2019 Author Share Posted August 20, 2019 Can there be an option to just display the low-res images and not load the full resolution ones? Sometimes, I just want to quickly go through and look at text and I don't need the full resolution images. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted August 21, 2019 Staff Share Posted August 21, 2019 They are rendering options you can change in Edit > Preferences that might help speed things up for you. I do have the cycling through pages bug logged with your file, but for me I have to spam click "Next" and it can take a while to reproduce, which is likely due to the differences in our machine specs. See if altering the rendering options helps Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
JimWelch Posted August 28, 2019 Author Share Posted August 28, 2019 I just setup a brand new PC (Windows 10, 12 GB RAM, etc.) and I only have Publisher and Designer installed. Publisher still crashes if I slowly scroll through my document. My old laptop had 8 GB RAM. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted August 28, 2019 Staff Share Posted August 28, 2019 I'm still struggling to reproduce a crash while scrolling with your document, but it sin't the first report of it we have had that we have been unable to reproduce. Do you get crash reports generated in %appdata%\Affinity\Publisher\1.0\CrashReports and if so can you attach them? Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
JimWelch Posted August 28, 2019 Author Share Posted August 28, 2019 ...\AppData\Roaming\Affinity\Publisher\1.0\CrashReports\reports (and \attachments and \Backtrace) folder is empty. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted August 28, 2019 Staff Share Posted August 28, 2019 Can you let me know the full specs of the new machine? I'll try and get hold of a similar specced machine and try and reproduce it again, I've not had any luck on resource limited VM's yet. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
JimWelch Posted August 28, 2019 Author Share Posted August 28, 2019 Brand new computer specs Inspiron 3670 9th Gen Intel Core i5 9400 (6-Core, 9MB Cache, up to 4.1GHz with Intel Turbo Boost Technology) Windows 10 Home (64bit) English Intel UHD Graphics 630 with shared graphics memory 12GB, DDR4, 2666MHz Dual Storage (3.5' 1TB HDD+ M.2 128GB SSD) So far (I've only started working this morning with the new PC), it's crashed once while slowly scrolling through the large 165 page document which has 300+ image links. I haven't experienced any of the 'long save' problems in the last few hours. Quote Link to comment Share on other sites More sharing options...
JimWelch Posted August 28, 2019 Author Share Posted August 28, 2019 Just crashed again and created a DMP file. Attached. 36e06285-d424-4e78-8688-6ab3df7d4ab5.dmp Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted August 28, 2019 Staff Share Posted August 28, 2019 Thanks, I'll pass the crash report over. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Zhavin Posted August 28, 2019 Share Posted August 28, 2019 Publisher still crashes if I slowly scroll through my document. Same issue for my document. Quote Link to comment Share on other sites More sharing options...
JimWelch Posted September 2, 2019 Author Share Posted September 2, 2019 New update on this. This started happening again (on brand new computer, happened on old laptop too). It happened. Then I reopened, went to a different page and then it happened again. And again. And again. And again. Then when I opened the doc, Affinity crashed before the doc even loaded. Then I waited 5 minutes, then Affinity opened it fine. All the time, I was making no changes to the doc. I was just browsing pages (very slowly, like waiting more than 30 seconds on each page before going to next page). It generated 3 crash dmp files out of the ~10+ crashes. 134bb650-c01d-47ce-b4a3-5cc535d5a056.zip Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted September 3, 2019 Staff Share Posted September 3, 2019 Has the document changed much since the last time you sent it us? It might be worth us getting a newer version of the document if it has, but I'll attach those crash reports to the issues that were logged from this. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 17, 2020 Staff Share Posted February 17, 2020 We have made fixes/improvements to this area (User file crashes app when scrolling) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below. The latest beta builds are downloadable from links at the top of each of these beta forum posts. Affinity Publisher 1.8.0.556 for Windows Affinity Publisher 1.8.0.556 for Mac These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version. Once these programs have been through a full beta process the change will be released in a future free 1.8.0 update/patch to all customers. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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