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KenRoland

Crash when trying to print document

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After installing the latest version on my MacOs everytime I try to print with shortcut Cmd P or by the meny command Affinity immediatly crashes.  I mean it immediatly crashes is not possible to see the preview and don't even see the print dialog.

 So far it seems it just one document, that Ive been able to print in the previous Affinity version, and of course it's the most important document I have that I put a lot of hours in to.

Please anyone

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Hi @KenRoland,

Unfortunately a bug was introduced that is making embedded documents with a different colour space to the original document crash when printing.

For now if you want to print your file you can either:

  • If you have the Affinity Store version of the product, downgrade to 1.7.1 here
  • Export to PDF and print from there
  • Rasterise the embedded documents before printing
  • Change the colourspace of the embedded documents to match the original document

Thanks and apologies for the inconvenience


Serif Europe Ltd. - www.serif.com

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7 minutes ago, Jon P said:

Hi @KenRoland,

Unfortunately a bug was introduced that is making embedded documents with a different colour space to the original document crash when printing.

For now if you want to print your file you can either:

  • If you have the Affinity Store version of the product, downgrade to 1.7.1 here
  • Export to PDF and print from there
  • Rasterise the embedded documents before printing
  • Change the colourspace of the embedded documents to match the original document

Thanks and apologies for the inconvenience

Thank you, Im impressed of your swift response.  I will try the suggestion by downgrading  for now.

 

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6 minutes ago, KenRoland said:

Thank you, Im impressed of your swift response.  I will try the suggestion by downgrading  for now.

 

Thers a new problem: I bought publisher from app store and it seems that I dont have a product key, could you help me how to get the key or maybee it's possuble to download this version from app store?

 

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Downgrading only works with the Affinity Store version, the MAS version doesn't need a PK and it won't be possible to downgrade from it, so I'm afraid you will need to try one of the other workarounds until we get this patched.


Serif Europe Ltd. - www.serif.com

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2 hours ago, Jon P said:

Downgrading only works with the Affinity Store version, the MAS version doesn't need a PK and it won't be possible to downgrade from it, so I'm afraid you will need to try one of the other workarounds until we get this patched.

 

2 hours ago, Jon P said:

Downgrading only works with the Affinity Store version, the MAS version doesn't need a PK and it won't be possible to downgrade from it, so I'm afraid you will need to try one of the other workarounds until we get this patched.

ok, thank you,

 

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If you have the previous version saved as part of a Time Machine backup, it is possible to restore that old version. I have the MAS version, and I was able to downgrade to 1.7.1 as a test.

I can't guarantee that there will never be preference issues with restoring with this method. For example, if 1.7.2 make some changes to your settings that 1.7.1 can't understand, there could be some instability or unpredictable behavior. I had no problem in my very brief test, but I only launched 1.7.1 and opened a document with it, nothing more.

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On 8/21/2019 at 5:07 AM, Jon P said:
  • Change the colourspace of the embedded documents to match the original document 

Jon P,  being relatively new to Affinity apps, what's the fastest way to change the color space of an embedded doc within Publisher?

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I have a variation on this problem.  With me its is only if I am using an AP aphoto file in the document Im trying to print that I get crashes.  Other files of the same picture and with same colour space, such as jpeg, psd work fine and document prints

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