Jump to content
Our response time is longer than usual currently. We're working to answer users as quickly as possible and thank you for your continued patience.

Recommended Posts

  • Moderators

Hi Manoj Sudhakaran :)

Could you please provide a screenshot of your workflow for me - including the crash?

If you're unsure how to record your screen, please see here - https://support.apple.com/guide/quicktime-player/qtp97b08e666/mac

A copy of your crash report would also be useful, please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder and attach this here along with your recording, thanks in advance!

Link to comment
Share on other sites

  • Moderators

Thanks for that Manoj :)

From what I can see in your crash report, it appears as though Metal Compute is potentially causing the crash. Could you please open Affinity Photo>Preferences and then select the Performance tab and provide a screenshot of your settings here?

Link to comment
Share on other sites

  • Moderators

Thanks for that, could you please uncheck Hardware Acceleration and restart the app as prompted. Try using the patch tool once more and see if the app crashes.

If you're still finding the app crashing, please return to Performance and try changing the Display dropdown to Open GL. You can also try lowering both the View Quality and Retina Rendering to help speed things up if you wish :)

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.