Jump to content
mpower9

Photo opens, closes when loading file or new doc

Recommended Posts

New user trying to running Photo 1.7.2.471 on Windows 10 Dell Desktop. Every time I open the program, it seems to open just fine, but if I try to import a file or start a new document, it just closes without doing anything. I loaded the same version on my Surface Pro 6 running Windows 10 and it seems to be able to load the same pictures just fine, but I don't want to work on a postage stamp.

I tried reinstalling Photo on the desktop but it did not make any difference. I tried running it as administrator, but that did not make any difference.

Both Publisher and Designer seem to allow me to actually use them. Photo does not. 

How can I fix this?

SetupUI.log

Setup.log

Edited by mpower9
to correct typo and add log files and more info

Share this post


Link to post
Share on other sites

Open the app, but not a document then go Edit > Preferences > Performance. Check to see what the Renderer is set to, try changing to one of the other options closing and reopening. If this doesn't help try checking for any crash reports in the below location to see if any match when Photo is closing on your system

From the Run Dialog, In this folder you will find Crash Reports generated by our apps. Please send us the .dmp file with the latest Created/Modified Date.
 
Affinity Photo
%APPDATA%\Affinity\Photo\1.0\CrashReports

 

Share this post


Link to post
Share on other sites

Thanks, Lee D. I changed the Renderer from NVIDIA GeForce GT 750M to Default (Intel(R) HD Graphics 4600 and Photo allowed me to set up a new file and also to open an existing plain vanilla jpg image. Now I can finally get on with learning the program.

I have purchased all three Affinity programs to replace my aged Adobe CS4 programs that are getting increasingly cranky running on Windows 10. My usual MO when learning a new program is to use it for an actual project, but Photo stopped me in my tracks and I had to revert to Adobe to get it done.

I am the little old lady "graphic designer", "webmistress", and the only person in out all volunteer nonprofit who does not believe that a computer is just a typewriter with a screen. I was feeling even more inadequate than usual when I couldn't even get the program to stay open. (I regard it as a personal failure when I have to contact tech support.)

Nothing personal, but hopefully we will not have to become BFFs . Thanks again.

Marj

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.