GarryP Posted August 17, 2019 Share Posted August 17, 2019 Windows 10 Home 1903, Designer 1.7.2.471. Steps to reproduce: * Open Designer; * Create new document; * Switch to Export persona; * Application hangs. I don’t think many people would want to do this in practice but I don’t think they should be penalised for doing so. Quote Link to comment Share on other sites More sharing options...
StuartRc Posted August 17, 2019 Share Posted August 17, 2019 Hi Gary I noticed this one yesterday..It occurs in the latest beta and .1.7.2 live release but....I managed to get around it ......by doing a reset (Control + click Icon) (top 3 checkboxes) and a PC restart...It seemed to clear the issue...has not re-presented itself yet! Quote Affinity Version 1 (10.6) Affinity Version 2.4.2 All (Designer | Photo | Publisher) Beta; 2.5 2.2402 OS:Windows 10 Pro 22H2 OS Build 19045.4046+ Windows Feature Experience Pack 1000.19053.1000.0 Rig:AMD FX 8350 and AMD Radeon (R9 380 Series) Settings Version 21.04.01 Radeon Settings Version 2020 20.1.03) + Wacom Intuous 4M with driver 6.3.41-1 Link to comment Share on other sites More sharing options...
GarryP Posted August 18, 2019 Author Share Posted August 18, 2019 Thanks for the tip StuartRc. I’ve just noticed that I can move to the Pixel Persona or the Export Persona without having an open document. It’s the same with the Export Persona in Photo. I’m not sure what this should give me but it doesn’t seem to be particularly useful. I can also switch to the Designer and Photo Personas in Publisher without an open document but I can imagine why I might want to do that so that’s probably okay in this case. StuartRc 1 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 19, 2019 Staff Share Posted August 19, 2019 Hi Guys, Thanks for letting us know, I've reproduced this on my machine and will get it passed on to development. In the meantime StuartRc's workaround should work - it did for me. It is certainly something in your AppData that is doing it. If you could attach a copy before you Ctrl+Run up that would be very helpful! Thanks. Quote Link to comment Share on other sites More sharing options...
GarryP Posted August 19, 2019 Author Share Posted August 19, 2019 Sean, if you tell me which file/folder you need a copy of I can send a ZIP to a dropbox, or wherever you want (but not the forum). Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 19, 2019 Staff Share Posted August 19, 2019 Thanks! If you go to %APPDATA%\Affinity\Designer\1.0\ and make a copy of that folder. If its really large you can probably omit the VectorBrushes.propcol and RasterBrushes.propcol as they'll probably take up a bit of space! You can upload it to our internal Dropbox using the link below:https://www.dropbox.com/request/YYOKqli9pMciksFSIBOw Quote Link to comment Share on other sites More sharing options...
GarryP Posted August 20, 2019 Author Share Posted August 20, 2019 Uploaded (without brushes). If it hasn't come through okay just tell me and I'll try again. Sean P 1 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 20, 2019 Staff Share Posted August 20, 2019 Thank you! We've narrowed down the problem to being the actual Slices Panel. Unfortunately a Ctrl+Run up doesn't solve it, it just masks the issue as it makes the Layers Panel visible. So when you get in, as soon as you click the Slices Panel (with a new document w/ artboard) it will cause the crash again! Quote Link to comment Share on other sites More sharing options...
GarryP Posted August 20, 2019 Author Share Posted August 20, 2019 Oh dear. If you need me to do further testing on this just let me know. Sean P 1 Quote Link to comment Share on other sites More sharing options...
StuartRc Posted August 20, 2019 Share Posted August 20, 2019 Argghhh!....See what you mean!...nasty! Quote Affinity Version 1 (10.6) Affinity Version 2.4.2 All (Designer | Photo | Publisher) Beta; 2.5 2.2402 OS:Windows 10 Pro 22H2 OS Build 19045.4046+ Windows Feature Experience Pack 1000.19053.1000.0 Rig:AMD FX 8350 and AMD Radeon (R9 380 Series) Settings Version 21.04.01 Radeon Settings Version 2020 20.1.03) + Wacom Intuous 4M with driver 6.3.41-1 Link to comment Share on other sites More sharing options...
AIDO Posted October 1, 2019 Share Posted October 1, 2019 Hi All, I've just registered on the forums but have been using AD and AP for a little while now but have recently let go of Illustrators hand completely and for the most part it's been great, I hope Serif is putting a good dent in Adobe's sales. They've gotten too big and their customer service is terrible. Anyway, I too can confirm this issue, I've just tried to use the export persona, same problem here, keeps hanging. Is this a problem on all Windows versions of AD or are only a few people experiencing this issue? I also recently had a problem with accessing my AppData folder and had to "reclaim" ownership of my own files otherwise I couldn't access the folder. I also went back to Windows again after about 10 years, Apple too has gotten too big, time for the giants to take a bit of a knock. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted October 1, 2019 Staff Share Posted October 1, 2019 Hi AIDO, Thanks for letting us know, this has been fixed by development and is available in the beta release below if you urgently need it. Quote Link to comment Share on other sites More sharing options...
AIDO Posted October 1, 2019 Share Posted October 1, 2019 Thanks Sean P 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.