alanricketts Posted August 17, 2019 Share Posted August 17, 2019 tried to install the latest release of designer and photo. installation setup failed on both. windows 10 new installation month old. anyone had the same problem? after this problem, next day went to use both older versions, my desktop links did not work. Had to re-install both with the older version. Puzzled! Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted August 17, 2019 Staff Share Posted August 17, 2019 During the install of the updates the previous versions are overwritten. First thing to try for any install issue, restart the PC and once restarted go to our setup file in your downloads folder and right click this and select Run As Administrator. If the install is still failing then can you check this location for me: %temp%/AffinitySetup To get to that location, call up the Run box by holding down the Windows key and tapping the letter R. Copy and paste the above path into the run box and click okay. That should open a folder, which should contain at least 1 other folder. If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can send me a PM with the files or a link to download them I'll have a look. Quote Link to comment Share on other sites More sharing options...
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