.afdesigner file I made a week ago won't open

[ClareFree]

Anyone have any ideas why a file named 'Lion doodle.afdesign' that I made in Affinity Designer last week suddenly won't open?  I get the error message "The file version is not supported by this version of Affinity." 

I'm not having trouble with any other files I'm working on, only this one.

Thanks in advance for advice.

[Pšenda]

Beta? 

[Patrick Connor]

@ClareFree

Welcome to the Serif Affinity forums

If it only affects one file why haven't you provided us with the file (or steps to reproduce the issue)?

[ClareFree]

Sorry I've never asked for help before, I didn't know it was normal to put the file up, here's the file 

Lion doodle.afdesign

[ClareFree]

I'm running version 1.6.0 if that's any help?  And, for some reason, I can open it, and edit it, in Affinity Photo.  Very strange

Edited August 19, 2019 by ClareFree

[Patrick Connor]

@ClareFree

I am sure @Sean P can look into this, but can you please tell me why you are using 1.6.0 and not a more recent build? Also what version of Photo do you have that can open this file? Also what operating system are you using please?

[ClareFree]

Hi, The photo version I have is 1.7.2

I'm using 1.6.0 because I thought it was the up to date version (if its not, how do I update- I know that sounds daft but, I thought it automatically updated?)

I'm using Mac

[carl123]

Hi @ClareFree

It looks like you might have opened and saved the Lion doodle.afdesign in Photo 1.7.2 at some point which means it will no longer be accessible in earlier versions of Designer.

You would need to upgrade to Designer 1.7.2 (or 1.7.1 if still available) to regain access to that particular document in Designer

It would be best to export any custom brushes, assets, etc before upgrading as bad things can and do happen

[Patrick Connor]

@ClareFree

I suspect your firewall is blocking just Affinity Designer from seeing the internet and so knowing there is an update.

Instructions for updating your Affinity Designer for Windows (from the Affinity store) are at the bottom of the 1.7.2 update announcement

Quote

UPDATING TO THIS VERSION (free for existing customers)

The software version can be seen on the splash screen and the About dialog (in Help > About Affinity Designer).

If you’ve purchased from the Affinity Store— each time you start the Affinity Store software it will check for updates and offer any available update. The latest update will install over the top of any earlier version, with no need to uninstall. You can download the latest installer by logging into the affinity store here and find the order in your account and use the "Download" button in there. Alternatively, this new release (and previous versions of Affinity Designer for Windows) can be downloaded from this link (that installer is NOT for Windows Store purchases and needs a product key).

This is very good advice from Carl123

3 hours ago, carl123 said:

It would be best to export any custom brushes, assets, etc before upgrading as bad things can and do happen

 

[R C-R]

11 hours ago, Patrick Connor said:

Instructions for updating your Affinity Designer for Windows (from the Affinity store) are at the bottom of the 1.7.2 update announcement

But:

22 hours ago, ClareFree said:

I'm using Mac

So would not the appropriate link be to the Affinity Designer for macOS - 1.7.2 page?

[Patrick Connor]

12 hours ago, R C-R said:

So would not the appropriate link be to the Affinity Designer for macOS - 1.7.2 page?

Yes, it would seem so, but Photo on Mac has not been bought directly from the Affinity Store using the email address associated with the forum account, so my firewall blocking theory would be rubbish (MAS purchases are surely whitelisted) and being stuck on 1.6.0 is most likely a MAS Apple ID account issue that means the update is not being seen.