Steve Oakley Posted August 15, 2019 Share Posted August 15, 2019 I have 2 copies. one bought thru apple app store, other was included with some other purchase I made. On machine giving me problems, app store app indicated I need to DL Photo, but also sees version 1.7.2 is installed which is a previous beta. When I launch the current beta, it asks for email + activation code which I put in, but doesn't work... but it does / should work. suggestions ? delete prev beta, installed 1.7.1 from apple app store. it runs ok. started up 1.7.2 beta and still asks for email + activation and fails S Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 15, 2019 Share Posted August 15, 2019 2 hours ago, Steve Oakley said: installed 1.7.1 from apple app store. it runs ok. started up 1.7.2 beta and still asks for email + activation and fails Did you install 1.7.1 into the standard place in the Applications folder, or did you move or install it someplace else as some users do? I think that activating the beta depends on having the retail version installed in the standard place. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Steve Oakley Posted August 15, 2019 Author Share Posted August 15, 2019 yes of course regular install / location. on 10.15 you can't do much else even if you wanted to now Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 16, 2019 Staff Share Posted August 16, 2019 Steve Oakley Could you please confirm, have you move the Beta to your applications folder before starting the app? Have you run the current retail version since installing it again from the Mac App store? Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
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