Jump to content
You must now use your email address to sign in [click for more info] ×

Cant install on OS X with email + activation code


Recommended Posts

I have 2 copies. one bought thru apple app store, other was included with some other purchase I made. On machine giving me problems, app store app indicated I need to DL Photo, but also sees version 1.7.2 is installed which is a previous beta. When I launch the current beta, it asks for email + activation code which I put in, but doesn't work... but it does / should work. suggestions ?

delete prev beta, installed 1.7.1 from apple app store. it runs ok. started up 1.7.2 beta and still asks for email + activation and fails

S

Link to comment
Share on other sites

2 hours ago, Steve Oakley said:

installed 1.7.1 from apple app store. it runs ok. started up 1.7.2 beta and still asks for email + activation and fails

Did you install 1.7.1 into the standard place in the Applications folder, or did you move or install it someplace else as some users do? I think that activating the beta depends on having the retail version installed in the standard place.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

Link to comment
Share on other sites

  • Staff

Steve Oakley :)

Could you please confirm, have you move the Beta to your applications folder before starting the app? Have you run the current retail version since installing it again from the Mac App store?

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.